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Forum Discussion
1Password Desktop App does not start anymore
Hi there,
my App doesn´t start anymore. I even tried reinstalling the newest version in safe startup mode but that did not change anything either.
I uninstalled Malwarebytes and that also did no...
1P_Dave
Moderator
ModeratorI'm sorry for the delay in responding. So that I can investigate this further, I'd like to ask you to send in the logs that you mentioned in your first post using these steps:
- Copy and paste this into your Windows search bar:
%localappdata%\1Password\logs. Then press Enter. - Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder. If you’re using Windows 11, right-click and choose Show More Options > Send to > Compressed (zipped) folder).
Attach the zipped folder to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145626/1password-desktop-app-does-not-start-anymore
- Your forum username:
callmeveo - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
