Forum Discussion

greenpig's avatar
greenpig
Occasional Contributor
2 years ago
Solved

1Password does not work with Safari profiles

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will f...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello greenpig, thank you for reaching out. I apologize for the delay in response.

Based on what you shared, it sounds like you might be running into a known issue that we're tracking with 1Password for Safari. So that I can confirm, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

  • A link to this thread: https://1password.community/discussion/144909
  • Your forum username: greenpig
  • A console and diagnostics report when the issue occurs:
    • https://support.1password.com/cs/extension-console-log/
    • https://support.1password.com/diagnostics/

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon

ref: dev/core/core#28250