Forum Discussion

greenpig's avatar
greenpig
Occasional Contributor
2 years ago
Solved

1Password does not work with Safari profiles

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will f...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

jklinephd's avatar
jklinephd
New Contributor
2 years ago

I will add to my previous statements. 1Password seems to sort of be working in safari on my Mac OS, intermittently. For example to respond to this thread, I went to the login page, clicked on the 1P icon in the username field. 1P prompted me to unlock 1P (finger print on my Macbook), and it filled in the login info. Other times over the past few weeks 1P will fail to unlock, or a "Reload" button will popup in the Safari Extension. Sometimes it will not correctly fill in a password and I have to copy and paste (the URL is correct so it should do so).

It feels like it is more stable and getting better, but inconsistent. I don't have time to figure out when it works and when it doesn't and under what circumstances. I also don't think it matters what profile I am in as it seems to work across all of them, or not work depending on the situation.