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greenpig's avatar
greenpig
Occasional Contributor
2 years ago
Solved

1Password does not work with Safari profiles

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will f...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello everyone,

Our developers are aware of some issues surrounding 1Password and Safari profiles and are working to improve the experience. I've made sure that all of your reports have been added to our internal work item for the issue.

For the time being, if you do run into the issue then turning the extension off and then back on should get things back to the working state:

  1. Open Safari, then click Safari next to the  in the menu bar.
  2. Click Settings > Extensions.
  3. Turn "1Password for Safari" off and then back on.

Alternatively, if you continue to see the issue appear when using profiles in Safari, you can try one of the following workarounds:

Workaround 1: Turn off app integration

Turning off app integration will provide you with a much more stable 1Password experience when using profiles in Safari. However, with app integration turned off, you'll need to unlock the extension separately in each profile using your account password. Follow these steps in each of your Safari profiles:

  1. Open your Safari profile.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn off "Integrate this extension with the 1Password desktop app".
  4. Click Security and choose how often you'd like to be prompted to unlock 1Password in that profile.
  5. Repeat for each of your profiles.

Workaround 2: Use Universal Autofill to fill your logins

Instead of using the 1Password for Safari browser extension to fill logins, you can use Universal AutoFill instead. Follow these steps:

  1. Make sure that the 1Password for Mac desktop app is installed: Get the 1Password apps
  2. Setup Universal Autofill: Use Universal Autofill in apps and browsers on your Mac
  3. Use the Command-Backslash keyboard shortcut to fill logins in any of your Safari profiles.

I'm sorry again for the inconvenience. Hopefully the experience with Safari profiles is improved in a future update soon. For the time being, I hope that these suggestions help. 🙂

-Dave

ref: dev/core/core#24280