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Forum Discussion
Solved
1Password does not work with Safari profiles
The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers.
1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: macOS 14.4
Browser: Safari
Hello folks!
Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari:
If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
70 Replies
Hey steph_giles ,
I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty.
When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend.
Have you been able to reproduce internally?
On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way.
Regards,
Stan.
steph_giles1Password Team
Thanks for the update @Vermyndax, please let us know if you run into further issues.
- steph_giles
Hey @Vermyndax,
We have seen reports of some interesting behaviour when using 1Password across multiple Safari profiles and I think it would be useful if we could take a closer look at what may be going wrong.
Can you send over a console log from your browser so we can take look:
Please attach the log to an email to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post the number here. Thank you.
I'm using the Safari 1Password extension with profiles. The extension is enabled globally on all profiles.
If I unlock the password extension on one profile, the extension stays locked on the other profiles and seems confused about the lock status. I can click on the icon in the toolbar (which shows it is locked), but all I get is "Open 1Password" to kick me out to the app. Unfortunately, that doesn't work. Autofill capabilities also do not work on the other profile.
1Password Version: 8.10.18 (81018040)
Extension Version: 2.17.0
OS Version: macOS 14.1
Browser: Safari
