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Forum Discussion
Solved
1Password does not work with Safari profiles
The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers.
1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: macOS 14.4
Browser: Safari
Hello folks!
Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari:
If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
70 Replies
No response? This is a pretty serious issue.
Just for completeness ticket #XIJ-47266-571
Response included
Based on the additional details you shared, I can confirm that you're running into a known issue we're tracking with 1Password for Safari on multiple profiles. I've personally ran into this issue myself and I completely understand any frustration this may have caused. I can assure you our developers are investigating the issue and actively working with our friends at Apple to come to a resolution. We hope to release a fix in a future update as soon as possible.
In the meantime, I can suggest a temporary workaround to either restarting Safari or toggle 1Password for Safari off and on again to re-establish a connection with the 1Password desktop app.
Another workaround is to run 1Password for Safari independently from the 1Password desktop app. However, you wouldn't be able to unlock the extension through the 1Password desktop app/Touch ID feature and you will need to unlock it separately.
However I do get the worry that is my data now only in the cloud or is it still in a database on my computer that I can backup.
And obviously if you are offline this workaround won't work
+1 same issue
happy to send console log
Or instead of
Clicked on the icon by the entry field - nothing.I sometimes get
Oops something went wrong with loadingAgain this is EASILY repeatable - that is it happens every time you let the screensaver sleep
Debating dropping 1Password and switching to iCloud password store. This issue has been going on for too long and the copy/paste is getting old fast.
Got it again Safari with two profiles open.
Left the machine so screensaver went on.
Unlocked the machine
Opened a new window with a new profile.
Clicked on the icon by the entry field
The app popped up and I entered the password.
Then nothing in safari
Clicked on the icon by the entry field - nothing.
Clicked on the icon in the bar.
Got a popup saying open 1password and nothing else (Why 1password is open)
Hitting the open 1password button does nothing
Click on the app in the dock - yes it is open
Close the safari window an open and the same.This is so repeatable - it does this or it does a slow load of the popup from the web bar button.
Every single time.
The popup button does show all the logins in the profile I am writing this in. Just not in another profile.
Add another me too..
Plus look at stanhbb"s reply - the log is empty.Restarting Safari does seem to work for a bit.
I think you need to leave safari running for some time - have multiple profiles active - do lots of browsing - possibly let the mac sleep - or at least get to need to enter the 1password password again.
It is not something that you can catch by automated tests.
Support ID : [#FNE-24458-742]
