Forum Discussion

Joelc's avatar
Joelc
Super Contributor
11 months ago

1Password Extension Does Not Unlock

I changed from an Apple Keyboard with TouchID to a Logitech Keyboard without TouchID. I now need to unlock 1Password / 1Password for Safari extension with a password rather than TouchID. Pressing...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Joelc

Thanks for the reply. I suggest that you try reinstalling 1Password for Safari (the browser extension) using the steps in my previous post. Reinstalling the browser extension will require that you set any settings for the browser extension that you might have previously set before. Your saved passwords and other items are saved to your 1Password account and will appear again once you've reinstalled the extension and signed in again.

If that doesn't work then can you check your Safari settings and tell me the following:

  1. Under Safari > Settings > Security, do you have Javascript enabled or disabled?
  2. Under Safari > Settings > Advanced, do you have "Block all cookies" enabled or disabled?

I look forward to hearing from you.

-Dave

ref: dev/core/core#32589