Forum Discussion

AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
2 years ago

1Password extension not honoring the Request Password setting

Once again I am finding that I need to enter my password to access the 1Password extension much more often than the 2 weeks I have the desktop app set to use in place of my biometrics. AM I misu...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello AgingKeeper! 👋

I'm sorry that you're being prompted for your account password more often than expected, that definitely isn't right. The extension doesn't have its own setting for this since it will share the setting, and lock state, with the 1Password for Mac desktop app if it's installed.

It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. As a first steps, try the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

If you still see the issue then can you tell me if you see a message saying [Status:Connected🟢] when you right click on the 1Password icon in your browser and then click Settings? Or do you see a different message or coloured circle?

-Dave