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Former Member's avatar
Former Member
4 years ago

1Password Extension stuck loading on all browsers

Hello,

Is there a timeframe where the 1Password is in maintenance mode? It seems like in the evening 5pm PST onwards it seems to be difficult to login to 1Password via browsers such as Microsoft Edge and Chrome.

Sometimes the when I click on the extension nothing happens, or the login window appears but when I place my user name and password nothing happens. Autofill does not appear and I have to load the website manually and copy and paste the values.

Thank you,
wiL

1Password Version: 7.9.828
Extension Version: 2.2.2
OS Version: windows 11
Referrer: forum-search:https://1password.community/search?Search=1Password%20Extension%20stuck%20loading%20on%20all%20browsers

browser extension

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  • Former Member's avatar
    Former Member
    4 years ago

    Thank you,

    The information has been sent.

    There seems to be maintenance happening every midnight PST Pacific Standard time?

    Thank you,
    wiL

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @willaxa, sorry about the trouble you're seeing. 1Password was not in maintenance mode yesterday, so there's likely something else going on with the extension in your browser. First, let's try quitting the 1Password app, quitting your browser, and then re-launching both to see if that resolves the issue.


    1. Quit 1Password completely:
    * Open 1Password.
    * Right-click the 1Password icon in the top menu bar and select Quit 1Password Completely.
    2. Quit your browser:
    * Open your browser.
    * Click the name of your browser in the menu bar and choose Quit.
    3. Open and unlock 1Password.
    4. Open your browser and see if the issue is resolved.

    If that doesn't help, I'd like you to replicate the issue and send over the following so we can take a closer look at things:

    • The extension console log: https://support.1password.com/cs/extension-console-log/
    • A diagnostics report: https://support.1password.com/diagnostics/

    Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/127004/1password-extension-stuck-loading-on-all-browsers#latest
    * Your forum username: willaxa

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!