Forum Discussion

cofiem's avatar
cofiem
New Contributor
5 months ago
Solved

1Password Firefox extension used to work fine, now does nothing

For approximately a week (about the last update), the 1Password Firefox extension does nothing. No prompts to fill username or password, and clicking on the 1Password icon in the browser bar seems t...
browser extension
linux
windows
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello folks,

    Our developers have fixed an issue where the 1Password browser extension could become unresponsive in Firefox and cause abnormally high CPU usage. Please update to the latest version (8.11.4.27):


    Thank you for your patience as we worked to develop and release a fix. If you're still seeing issues after updating then please send an email to support@1Password.com so that our team can investigate further. 

    -Dave

DavidE's avatar
DavidE
New Contributor
5 months ago

Consistent problem with others here.

  • 1Password 8.11.0.29
  • Firefox 141.0
  • Windows 11 Pro
  • CPU usage for extensions is pegged at 99-100%. I clicked the "Profile all threads of this process for 5 seconds" button and got the attached image, in case this is helpful to you to figure out where in the program it's getting stuck.
  • Other extensions are also unresponsive.

 

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DavidE's avatar
DavidE
New Contributor
5 months ago

I haven't managed to get the 1Password extension working by restarting (Firefox or computer), but I can get other extensions working by disabling the 1Password extension.