Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password for Mac doesn't copy OTP using the shortcut in the "Mini" search

I can copy a password after finding the one I want using Cmd+Shift+C.
But even though the legend reads that I can copy the OTP by doing Cmd+Option+C, it does nothing. Not even when I click on the option or navigate with keyboard and hit Enter.

It simply doesn't copy OTPs from the Mini. But if I open 1Password app and find it there, the OTP is copied just fine.

1Password Version: 8.9.11
Extension Version: Not Provided
OS Version: macOS Ventura 13.0.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=copy%20otp

macos

3 Replies

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @mmorales,

    Thanks for your confirmation, I can see we've received it. We'll take a look and get back to you via email as soon as possible!

    ref: PCD-86356-315

  • Former Member's avatar
    Former Member
    3 years ago

    hi andrew_l_1P, thanks for the reply.

    Yes, this happens with the 2 saved passwords I have with an OTP.

    Diagnostics sent under support ID #PCD-86356-315

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @mmorales,

    Sorry to hear copying your OTP from Quick Access isn't behaving as expected, I appreciate you testing and sharing your findings.

    Does this happen across multiple items with one-time passwords? If so, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!