Forum Discussion

Thorsten_Heit's avatar
Thorsten_Heit
New Contributor
6 hours ago

1Password for Safari: excessive CPU usage

From time to time the 1Password web extension in Safari drains my MacBook Pro's battery; according to the activity monitor it's then occupying 100% CPU (only one core? don't know). Unfortunately I ca...
browser extension
macos
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
6 hours ago

Hi Thorsten_Heit​, thank you for reaching out to report this. Based on your description, it sounds as if you might be running into a couple of known issues, however I'd like to have our support team confirm this.

Could you reproduce the behaviour, and then create some diagnostics reports from both the extension and desktop app:

 

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-for-safari-excessive-cpu-usage/169372
  • Your forum username: Thorsten_Heit

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

Issue=BEE-597 / Issue=DESK-50

  • Thorsten_Heit's avatar
    Thorsten_Heit
    New Contributor
    6 hours ago

    Hi 1P_Gem​,

    thanks for your fast answer. The email was sent, support ticket ID is 570130.

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      5 hours ago

      Hi Thorsten_Heit​, thanks for letting me know! I can see that we've received your email, and a member of the team will be in touch with you there as soon as possible.