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TheJOlivier's avatar
TheJOlivier
New Contributor
2 years ago

1Password for Safari isn't working on macOS 14.2 BETA

I just updated both of my Macs last night (Developer Beta 14.2) and the Safari extension simply does not work anymore. Can't unlock. It only opens a blank screen when I try to either unlock or access...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello cortig, I'm sorry for the trouble. Just to confirm, are you also experiencing an issue with unlocking 1Password for Safari?

If so, can you give these steps a try and let me know if it helps?

  1. Open Safari.
  2. Right-click the 1Password icon in Safari's toolbar and select "Settings"..
  3. In the General section, disable "Integrate this extension with the 1Password desktop app".
  4. In the Accounts & Vaults section, click the ( ⋮ ) three dots to sign out of your account(s). (This will be unavailable if "Integrate with 1Password app" is still enabled)
  5. Click "+ Sign in to a new account" to sign back in to the 1Password account.
  6. Once you've signed in, a small box will appear on the top right corner of the page, click "Add" to add your account to the 1Password extension.

Before continuing with the next steps, I'd like to check if the extension unlocks before we re-enable integration. At this point, I'd like you to click the 1Password extension to unlock it. Let me know how that goes, then continue with the next steps to re-enable integration:

  1. In Safari, right-click the 1Password icon in Safari's toolbar and select "Settings".
  2. In the "General" section, enable "Integrate this extension with the 1Password desktop app".
  3. Open the 1Password desktop app.
  4. Click "1Password" on the macOS menu bar and select "Settings".
  5. In the General section, ensure "Keep 1Password in the menu bar" is checked.
  6. In the Browser section toggle off, then re-toggle on the "Connect with 1Password in the browser" setting.

Once that’s done, click the 1Password icon in the browser to unlock it.

Let me know how that goes.

-Evon

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Can't unlock. It only opens a blank screen when I try to either unlock or access...","body@stringLength":"385","rawBody":"

I just updated both of my Macs last night (Developer Beta 14.2) and the Safari extension simply does not work anymore. Can't unlock. It only opens a blank screen when I try to either unlock or access settings.

\n\n
\n\n

1Password Version: 18.10.20
\nExtension Version: 2.16.0
\nOS Version: macOS 14.2
\nBrowser: Safari 17.2

\n","kudosSumWeight":5,"postTime":"2023-10-27T11:40:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:64816_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1815},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I just updated both of my Macs last night (Developer Beta 14.2) and the Safari extension simply does not work anymore. Can't unlock. It only opens a blank screen when I try to either unlock or access settings.

\n\n
\n\n

1Password Version: 18.10.20
\nExtension Version: 2.16.0
\nOS Version: macOS 14.2
\nBrowser: Safari 17.2

"},"Conversation:conversation:64816":{"__typename":"Conversation","id":"conversation:64816","solved":false,"topic":{"__ref":"ForumTopicMessage:message:64816"},"lastPostingActivityTime":"2023-12-13T01:27:18.000-08:00","lastPostTime":"2023-12-13T01:27:18.000-08:00","unreadReplyCount":87,"isSubscribed":false},"ModerationData:moderation_data:64816":{"__typename":"ModerationData","id":"moderation_data:64816","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:64816_1":{"__typename":"Revision","id":"revision:64816_1","lastEditTime":"2023-10-27T11:40:51.000-07:00"},"ForumReplyMessage:message:64899":{"__typename":"ForumReplyMessage","id":"message:64899","conversation":{"__ref":"Conversation:conversation:64816"},"author":{"__ref":"User:user:76"},"revisionNum":1,"uid":64899,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password for Safari isn't working on macOS 14.2 BETA","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:64899"},"parent":{"__ref":"ForumTopicMessage:message:64816"},"body":"

Hello cortig, I'm sorry for the trouble. Just to confirm, are you also experiencing an issue with unlocking 1Password for Safari?

\n\n

If so, can you give these steps a try and let me know if it helps?

\n\n
    \n
  1. Open Safari.
    2. \n
  2. Right-click the 1Password icon in Safari's toolbar and select \"Settings\"..
    3. \n
  3. In the General section, disable \"Integrate this extension with the 1Password desktop app\".
    4. \n
  4. In the Accounts & Vaults section, click the ( ⋮ ) three dots to sign out of your account(s). (This will be unavailable if \"Integrate with 1Password app\" is still enabled)
    5. \n
  5. Click \"+ Sign in to a new account\" to sign back in to the 1Password account.
    6. \n
  6. Once you've signed in, a small box will appear on the top right corner of the page, click \"Add\" to add your account to the 1Password extension.
    7. \n
\n\n

Before continuing with the next steps, I'd like to check if the extension unlocks before we re-enable integration. At this point, I'd like you to click the 1Password extension to unlock it. Let me know how that goes, then continue with the next steps to re-enable integration:

\n\n
    \n
  1. In Safari, right-click the 1Password icon in Safari's toolbar and select \"Settings\".
    2. \n
  2. In the \"General\" section, enable \"Integrate this extension with the 1Password desktop app\".
    3. \n
  3. Open the 1Password desktop app.
    4. \n
  4. Click \"1Password\" on the macOS menu bar and select \"Settings\".
    5. \n
  5. In the General section, ensure \"Keep 1Password in the menu bar\" is checked.
    6. \n
  6. In the Browser section toggle off, then re-toggle on the \"Connect with 1Password in the browser\" setting.
    7. \n
\n\n

Once that’s done, click the 1Password icon in the browser to unlock it.

\n\n

Let me know how that goes.

\n\n

-Evon

","body@stringLength":"2044","rawBody":"

Hello , I'm sorry for the trouble. Just to confirm, are you also experiencing an issue with unlocking 1Password for Safari?

\n\n

If so, can you give these steps a try and let me know if it helps?

\n\n
    \n
  1. Open Safari.
    2. \n
  2. Right-click the 1Password icon in Safari's toolbar and select \"Settings\"..
    3. \n
  3. In the General section, disable \"Integrate this extension with the 1Password desktop app\".
    4. \n
  4. In the Accounts & Vaults section, click the ( ⋮ ) three dots to sign out of your account(s). (This will be unavailable if \"Integrate with 1Password app\" is still enabled)
    5. \n
  5. Click \"+ Sign in to a new account\" to sign back in to the 1Password account.
    6. \n
  6. Once you've signed in, a small box will appear on the top right corner of the page, click \"Add\" to add your account to the 1Password extension.
    7. \n
\n\n

Before continuing with the next steps, I'd like to check if the extension unlocks before we re-enable integration. At this point, I'd like you to click the 1Password extension to unlock it. Let me know how that goes, then continue with the next steps to re-enable integration:

\n\n
    \n
  1. In Safari, right-click the 1Password icon in Safari's toolbar and select \"Settings\".
    2. \n
  2. In the \"General\" section, enable \"Integrate this extension with the 1Password desktop app\".
    3. \n
  3. Open the 1Password desktop app.
    4. \n
  4. Click \"1Password\" on the macOS menu bar and select \"Settings\".
    5. \n
  5. In the General section, ensure \"Keep 1Password in the menu bar\" is checked.
    6. \n
  6. In the Browser section toggle off, then re-toggle on the \"Connect with 1Password in the browser\" setting.
    7. \n
\n\n

Once that’s done, click the 1Password icon in the browser to unlock it.

\n\n

Let me know how that goes.

\n\n

-Evon

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