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bpaluzzi's avatar
bpaluzzi
New Contributor
2 years ago

1Password for Safari not communicating with the desktop app [FIXED]

https://1password.community/discussion/comment/717333/#Comment_717333 Both the extension and the app are updated and at current versions. Have tried various combinations of quitting browser + a...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello nosequepasa! 👋

I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can better understand the situation can you tell me the following:

  1. What version of the desktop app is installed? Are you able to unlock the desktop app using Touch ID?
  2. Can you unlock the Mac itself using Touch ID?

I look forward to hearing from you. 🙂

-Dave