Forum Discussion

Nekoninda's avatar
Nekoninda
Frequent Contributor
2 years ago

1Password for Safari not fully opening, usually

In Safari, when 1Password is locked, the 1Password icon at the top of each Safari window shows a lock icon, just as it should. I click on that 1Password icon in the Safari window. A pop-up appears,...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello Nekoninda! Thank you for writing in.

I'm sorry to hear about the problem you're running into with 1Password. It sounds like 1Password for Safari is experiencing trouble communicating with the 1Password desktop app.

So that I can take a closer look at the issue, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/145631
  • Your forum username: Nekoninda
  • A diagnostics report and a console log:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon