Forum Discussion

bogard's avatar
bogard
Occasional Contributor
4 months ago

1Password for Safari not working correctly in macOS 15.6.1 and Safari 18

The title says it all.  I see the issue is discussed in other places.  Opening a site in a new tab does not fix, restarting Safari does not fix for me.   Reinstalling 1Password for Safari doesn't fix...
browser extension
bogard's avatar
bogard
Occasional Contributor
3 months ago

Hi,

I received a message from you asking for a diagnostic report.

The problem I am having is that when the extension is not working, when I right-click on the extension icon in Safari toolbar, it does not offer a Settings selection (or Lock, Save, Report Issue, Help), only Manage Extension and Customize Toolbar.  I can only generate a report when the extension is working, and to get that, I have to uncheck/recheck the extension in Safari settings.  What should I do?  Generate a report when the extension is working?

 

-bogard

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

bogard​ 

I'm sorry that you're unable to generate a diagnostics report. Can you generate a console log instead while the issue is occurring:


When the instructions say to "reproduce the issue you’re having with 1Password in your browser" I'd like you to click on the 1Password icon in the toolbar and then try to fill a login like you normally would so that the console log can capture the errors that occur when this doesn't work. 

Attach the console to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-for-safari-not-working-correctly-in-macos-15-6-1-and-safari-18/161770
  • Your forum username: bogard

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave