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Former Member
3 years ago

1Password for Safari on MAC stopped working after a few weeks- what to do?

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P ic...
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1P_Dave
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3 years ago

Hello @frustrated2! 👋

I'm so sorry to hear that 1Password for Safari isn't loading on your Mac. Can you please try the following steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.
  5. If you still encounter the issue then please restart your Mac.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

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for Safari on MAC stopped working after a few weeks- what to do?","id":"message:60089","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:60089"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:60089"},"body@stripHtml({\"truncateLength\":200})":" I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P ic...","body@stringLength":"479","rawBody":"

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

\n","kudosSumWeight":0,"postTime":"2022-09-25T14:42:55.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:60089_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":309},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

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Hello @frustrated2! 👋

\n\n

I'm so sorry to hear that 1Password for Safari isn't loading on your Mac. Can you please try the following steps:

\n\n
    \n
  1. Close all open web browsers.
    2. \n
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. \n
  3. Double-click on 1Password from your Mac's Application folder.
    4. \n
  4. Open your web browser.
    5. \n
  5. If you still encounter the issue then please restart your Mac.
    6. \n
\n\n

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

","body@stringLength":"644","rawBody":"

Hello @frustrated2! 👋

\n\n

I'm so sorry to hear that 1Password for Safari isn't loading on your Mac. Can you please try the following steps:

\n\n
    \n
  1. Close all open web browsers.
    2. \n
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. \n
  3. Double-click on 1Password from your Mac's Application folder.
    4. \n
  4. Open your web browser.
    5. \n
  5. If you still encounter the issue then please restart your Mac.
    6. \n
\n\n

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

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