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Former Member's avatar
Former Member
3 years ago

1Password for Safari on MAC stopped working after a few weeks- what to do?

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P ic...
browser extension
Former Member's avatar
Former Member
3 years ago

When I click on the icon, I get the window shown here. When I click on the appropriate field for the website I'm trying to access, autofill for example, it doesn't fill in the username or PW field in the login. There is a 1Password icon next to those fields and clicking on that brings up a dropdown with the appropriate 1Password link to that website, but nothing happens when I click on it.

But I've also noticed it does work on some websites but not others.

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for Safari on MAC stopped working after a few weeks- what to do?","id":"message:60089","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:60089"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:60089"},"body@stripHtml({\"truncateLength\":200})":" I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P ic...","body@stringLength":"479","rawBody":"

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

\n","kudosSumWeight":0,"postTime":"2022-09-25T14:42:55.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:60089_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":310},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

"},"Conversation:conversation:60089":{"__typename":"Conversation","id":"conversation:60089","solved":false,"topic":{"__ref":"ForumTopicMessage:message:60089"},"lastPostingActivityTime":"2022-10-01T04:32:16.000-07:00","lastPostTime":"2022-10-01T04:32:16.000-07:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:60089":{"__typename":"ModerationData","id":"moderation_data:60089","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:60089_1":{"__typename":"Revision","id":"revision:60089_1","lastEditTime":"2022-09-25T14:42:55.000-07:00"},"ForumReplyMessage:message:60096":{"__typename":"ForumReplyMessage","id":"message:60096","conversation":{"__ref":"Conversation:conversation:60089"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089/message:60096","revisionNum":1,"uid":60096,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password for Safari on MAC stopped working after a few weeks- what to do?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:60096"},"parent":{"__ref":"ForumTopicMessage:message:60089"},"body":"

When I click on the icon, I get the window shown here. When I click on the appropriate field for the website I'm trying to access, autofill for example, it doesn't fill in the username or PW field in the login. There is a 1Password icon next to those fields and clicking on that brings up a dropdown with the appropriate 1Password link to that website, but nothing happens when I click on it.

\n\n

But I've also noticed it does work on some websites but not others.

","body@stringLength":"477","rawBody":"

When I click on the icon, I get the window shown here. When I click on the appropriate field for the website I'm trying to access, autofill for example, it doesn't fill in the username or PW field in the login. There is a 1Password icon next to those fields and clicking on that brings up a dropdown with the appropriate 1Password link to that website, but nothing happens when I click on it.

\n\n

But I've also noticed it does work on some websites but not others.

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