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Former Member's avatar
Former Member
4 years ago

1Password incorrectly reports Wavebox is out of date

Hi, We've been getting reports from 1Password users that when using Wavebox, the extension is reporting that Chrome is out of date. This only appears on the Windows version. The exact error messag...
Kepi's avatar
Kepi
Occasional Contributor
8 months ago
  • The good news is that 8.10.52.25 fixes the above-noted cross browser interaction issue.
  • The bad news is the originally-noted interaction issue remains.

Progress, at least!

  • scube's avatar
    scube
    New Contributor
    14 days ago

    This is still an issue. Is there any progress?

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      14 days ago

      Hi scube,

      The team is aware of the issue and is in contact with the people at SwissID. We'll update this thread when there's more to share. Thanks for your patience!

      • devau's avatar
        devau
        New Contributor
        6 days ago

        Why is it msrked as „solved“? This is still an issue.

  • sarahlou's avatar
    sarahlou
    New Contributor
    21 days ago

    Same issue here

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      20 days ago

      sarahlou​ 

      I'm sorry that you're also affected, I've added your report to our internal tracking item as well. Hopefully this is fixed soon.

      -Dave

      #36659

  • andy_vdg's avatar
    andy_vdg
    New Contributor
    26 days ago

    I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      25 days ago

      andy_vdg​ and manuch​ 

      The issue remains open and is being looked into along with SwissID, see my post here. 

      -Dave

    • manuch's avatar
      manuch
      New Contributor
      26 days ago

      I just tried again, but I get the usual behavior: it starts creating a passkey, it even saves it in 1Password, but then in the browser the SwissID page says "Something went wrong" and it doesn't store it on their side. Really weird.

  • manuch's avatar
    manuch
    New Contributor
    2 months ago

    I am having the same issue with SwissID. Any idea of when it can be fixed? I really don't want to create the passkey with the native iOS password manger if it can be avoided, and SwissID will make passkeys mandatory soon.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      29 days ago

      manuch​ 

      Our team is working with SwissID to get this resolved but I don't have an ETA to share. I've added your report to the internal work item for the issue. 

      -Dave

  • Cruncher's avatar
    Cruncher
    Occasional Contributor
    2 months ago

    I am facing the same issue. I also messaged the Support of SwissID. They only gave me a standard answer that they are only support native iOS, Windows and Android and can`t help me. That`s not acceptable for me.

    With the 2FA App Method which will be disabled in 1 Month this is really annoying.

     

    1P_Dave​ do you have any news on that?

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      I'm sorry for the impact that the issue is causing. I don't have any news to share at the moment. I've shared your report with our development team. 

      -Dave

  • TMEI's avatar
    TMEI
    New Contributor
    3 months ago

    Same here tested on iOS 18.5 (beta) und macOS 15.5 (beta). Passkey get's stored in 1P but website throws an error.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      TMEI​ 

      I'm sorry for the inconvenience. This is a known issue, please see my post here. 

      -Dave 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

    • tygital's avatar
      tygital
      New Contributor
      15 days ago

      It is still not solved. I totally get it, that 1Password is not the problem here and I hope you are still working on it.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        15 days ago

        tygital 

        I don't have any news to share at the moment, the team is aware of the issue and has reached out SwissID. 

        -Dave

    • born4new's avatar
      born4new
      New Contributor
      2 months ago

      For the time being, you can use other authentication methods to sign into the website. 

      1P_Dave​ Note that swissid announced they will remove other 2FA methods by mid-2025 to exclusively rely on passkeys (received an email last week).

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        born4new​ 

        I'm sorry for the disruption that the issue is causing. Would you mind posting a screenshot of the email that you received from SwissID (as long as it doesn't contain any sensitive information)? I can pass it along to our development team to help prioritize the issue. 

        If you'd prefer to avoid posting the screenshot to the forum then you can email it to support@1Password.com and include a link to this thread. 

        -Dave

  • dooku's avatar
    dooku
    New Contributor
    4 months ago

    Same here on macOS Sonoma 14.6.1 (23G93). Chrome Browser Version 135.0.7049.85 (Official Build) (arm64). 1Password browser extension version 8.10.70.2781070027, on STABLE channel. I also have the desktop app 1Password 7 Version 7.9.11 (70911001) Mac App Store.

    I do get a prompt first from macOS regarding passkey on SwissID website then Chrome browser with 3 options (iCloud Keychain; use phone, tablet or security key; chrome profile) when I cancel macOS prompt. I do not get a prompt from 1password application at all.

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for Safari's keyboard focus doesn't get set properly for the filling prompt","id":"message:31772","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31772","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:16964"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:31772"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:31772"},"body@stripHtml({\"truncateLength\":200})":" Version 8.10.46.34 has once again broken initial keyboard focus. Copied from my previous thread the last time this issue cropped up: \n\n \n In Safari when the list of items to choose from when filling ...","body@stringLength":"904","rawBody":"

Version 8.10.46.34 has once again broken initial keyboard focus. Copied from my previous thread the last time this issue cropped up:

\n\n
\n

In Safari when the list of items to choose from when filling into a form is displayed, the keyboard focus remains in the form element and not on the list.

\n\n

Previously, you just had to hit the down arrow to select the first item, and thus just hit down + return to fill the item.

\n\n

Now, you have to hit tab first to focus the list, and then down + return to fill the item.

\n
\n\n
\n\n

1Password Version: 8.10.44
\nExtension Version: 8.10.46.34
\nOS Version: macOS 15.0
\nBrowser: Safari

\n","kudosSumWeight":0,"postTime":"2024-09-23T07:54:56.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:31772_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":153},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Version 8.10.46.34 has once again broken initial keyboard focus. Copied from my previous thread the last time this issue cropped up:

\n\n
\n

In Safari when the list of items to choose from when filling into a form is displayed, the keyboard focus remains in the form element and not on the list.

\n\n

Previously, you just had to hit the down arrow to select the first item, and thus just hit down + return to fill the item.

\n\n

Now, you have to hit tab first to focus the list, and then down + return to fill the item.

\n
\n\n
\n\n

1Password Version: 8.10.44
\nExtension Version: 8.10.46.34
\nOS Version: macOS 15.0
\nBrowser: Safari

"},"Conversation:conversation:31772":{"__typename":"Conversation","id":"conversation:31772","solved":true,"topic":{"__ref":"ForumTopicMessage:message:31772"},"lastPostingActivityTime":"2025-06-11T13:01:38.720-07:00","lastPostTime":"2025-06-11T13:01:38.720-07:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:31772":{"__typename":"ModerationData","id":"moderation_data:31772","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:31772_1":{"__typename":"Revision","id":"revision:31772_1","lastEditTime":"2024-09-23T07:54:56.000-07:00"},"ForumReplyMessage:message:31778":{"__typename":"ForumReplyMessage","id":"message:31778","conversation":{"__ref":"Conversation:conversation:31772"},"author":{"__ref":"User:user:16964"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31772/message:31778","revisionNum":1,"uid":31778,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password for Safari's keyboard focus doesn't get set properly for the filling prompt","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:31778"},"parent":{"__ref":"ForumTopicMessage:message:31772"},"body":"\n\n

Progress, at least!

","body@stringLength":"208","rawBody":"\n\n

Progress, at least!

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Kepi​ 

\n

Thanks for following up. Our team has investigated and have concluded that this is due to a limitation in Safari, unfortunately the previous workaround that we were relying on to focus the inline menu no longer works. Other browsers like Chrome and Firefox are not affected. 

\n

We've filed feedback with Apple and hopefully improvements will be made in a future update. 

\n

-Dave

\n

#24063

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