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rswanker's avatar
rswanker
New Contributor
4 months ago

1password frequently asking me to login to a web app that I'm already logged into

I use the Heap analytics web app frequently for work. For quite a while now, 1password has been pestering me, offering to log me in when I'm already logged in (via Google SSO per our company's policy). The popup this happens in often obscures parts of the UI that I need to use, so I find myself frequently having to close this annoying popup.


1Password Version: 7.9.11
Extension Version: 8.10.50.25
OS Version: macOS 15
Browser: Chrome

  • Hello rswanker! 👋

    I'm sorry that you're being prompted to sign in to the Heap web app by 1Password when you're already signed in. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the sign in prompt from 1Password that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

    Attach the resulting JSON file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • rswanker

    Thank you for posting the Support ID, one of my colleagues will reach out to you via email soon.

    Since we have a communications channel open via email, I'll close this thread.

    -Dave

    ref: UCK-21188-979