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Former Member's avatar
Former Member
4 years ago

Touch ID does not focus when (locked) 1Password is opened in full screen

If 1Password is locked (automatically on manually) and I open 1Password, the touch ID prompt is displayed but does not have focus so I cannot authenticate with touch ID: I must bring the prompt into ...
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Former Member's avatar
Former Member
4 years ago
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Hey @Wilson2013 ,
Please try the following:

  1. Open Chrome and type chrome://extensions in the address bar, then hit Enter.
  2. Make sure that 1Password is installed and present there, and that it is turned on.
  3. Pin 1Password's icon to your Chrome's toolbar: https://support.1password.com/missing-browser-button/
  4. Restart your computer.
  5. Open Chrome, then click the 1Password icon on the top right corner of Chrome's toolbar and unlock it.
  6. Test and see if it now shows up and works as expected.

Did that help?

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icon fails to appear","id":"message:71895","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:71895","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:71895"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:71895"},"body@stripHtml({\"truncateLength\":200})":" Hi \nThe 1Password icon has stopped appearing in the username and password fields when I open a website on my Chrome browser to sign into an account such as my Google account, PayPal, bank or any oth...","body@stringLength":"766","rawBody":"

Hi
\nThe 1Password icon has stopped appearing in the username and password fields when I open a website on my Chrome browser to sign into an account such as my Google account, PayPal, bank or any other account. The icon has vanished. I've had to log into 1Password, retrieve the randomly generated password for the particular account I want to log into, copy the 1Password password then manually type it into the password field to log into every account I have e.g. my Google, Pay Pal etc. I've checked my browser's settings and the password manager autofill listed 1Password in control. How can I fix this problem so that 1Password icon reappears to the right of each field and autofills my username and passwords? How did it happen in the first place?

\n","kudosSumWeight":0,"postTime":"2021-10-02T07:19:11.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:71895_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":346},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi
\nThe 1Password icon has stopped appearing in the username and password fields when I open a website on my Chrome browser to sign into an account such as my Google account, PayPal, bank or any other account. The icon has vanished. I've had to log into 1Password, retrieve the randomly generated password for the particular account I want to log into, copy the 1Password password then manually type it into the password field to log into every account I have e.g. my Google, Pay Pal etc. I've checked my browser's settings and the password manager autofill listed 1Password in control. How can I fix this problem so that 1Password icon reappears to the right of each field and autofills my username and passwords? How did it happen in the first place?

"},"Conversation:conversation:71895":{"__typename":"Conversation","id":"conversation:71895","solved":false,"topic":{"__ref":"ForumTopicMessage:message:71895"},"lastPostingActivityTime":"2021-10-16T02:11:26.000-07:00","lastPostTime":"2021-10-16T02:11:26.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:71895":{"__typename":"ModerationData","id":"moderation_data:71895","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:71895_1":{"__typename":"Revision","id":"revision:71895_1","lastEditTime":"2021-10-02T07:19:11.000-07:00"},"ForumReplyMessage:message:71896":{"__typename":"ForumReplyMessage","id":"message:71896","conversation":{"__ref":"Conversation:conversation:71895"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:71895/message:71896","revisionNum":1,"uid":71896,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password icon fails to appear","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:71896"},"parent":{"__ref":"ForumTopicMessage:message:71895"},"body":"

Hey @Wilson2013 ,
\nPlease try the following:

\n\n
    \n
  1. Open Chrome and type chrome://extensions in the address bar, then hit Enter.
    2. \n
  2. Make sure that 1Password is installed and present there, and that it is turned on.
    3. \n
  3. Pin 1Password's icon to your Chrome's toolbar: https://support.1password.com/missing-browser-button/
    4. \n
  4. Restart your computer.
    5. \n
  5. Open Chrome, then click the 1Password icon on the top right corner of Chrome's toolbar and unlock it.
    6. \n
  6. Test and see if it now shows up and works as expected.
    7. \n
\n\n

Did that help?

","body@stringLength":"607","rawBody":"

Hey @Wilson2013 ,
\nPlease try the following:

\n\n
    \n
  1. Open Chrome and type chrome://extensions in the address bar, then hit Enter.
    2. \n
  2. Make sure that 1Password is installed and present there, and that it is turned on.
    3. \n
  3. Pin 1Password's icon to your Chrome's toolbar: https://support.1password.com/missing-browser-button/
    4. \n
  4. Restart your computer.
    5. \n
  5. Open Chrome, then click the 1Password icon on the top right corner of Chrome's toolbar and unlock it.
    6. \n
  6. Test and see if it now shows up and works as expected.
    7. \n
\n\n

Did that help?

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