1Password in Firefox uses a lot of CPU

Hello @kevinbreit, Thank you very much for reaching out to us via email. Let us continue our conversations there, and we can update the results here later.

ref: LAF-88545-471

The number is [#LAF-88545-471]. Please confirm you received this. Thank you.

Hey @kevinbreit

I appreciate you taking the time to provide all these details. What you're seeing certainly is odd, and not expected for sure. At this point I think it's worth it for us to take a closer look at the logging from the browser extension and the Mac app, just in case anything sticks out.

Can you re-create the behaviour you've described, and then create a diagnostics report from your Mac, and a console log from your browser? Here's some steps:

• How to send a 1Password diagnostics report (it shows the Windows tab with this link, but the steps are the same to get diagnostics in 1Password 8 for Mac)
• Save a console log for 1Password in your browser

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/636573
• Your forum username: kevinbreit
• What VPN are you using as well?
• If you could, a screenshot of all the processes that have spawned in the Activity Monitor.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks @"paul.m_1p" for the response. The process name is 1Password. I worked all day and it was fine but went away for a while and it started giving me the problem. As of right now there are 2 1Password processes and it's showing one is at 48.4% of CPU and the other is 48.8%. Note, I'm not doing anything with 1Password right now. A few anecdotal theories:

• I spent a lot of time on VPN. The VPN will disconnect if I sleep the system for long enough. I wonder if this is contributing to it somehow.
• Sleeping may trigger this bug but like the first theory, more experimentation is needed.

As an experiment, I just loaded a new tab and loaded a website I knew I'd have to sign into. I clicked "Sign in" and sure enough another 1Password processes spawned. After I haven't even logged in fully (only at password window on the website) but I am now up to 6 1Password processes. Each are using approximately 33% of CPU and my fan is running. And something I can reproduce is when I quit Firefox due to it making my fan run a lot, 1Password always shows the "Report Crash" dialog.

Hi @kevinbreit ! Thanks for reaching out to us here. I'm sorry you're running into this. We've seen some similar issues with 1Password 7, but I personally haven't seen anything like this with 1Password 8. What is the Process Name that is excessively spawning?

Thanks!