Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

1Password in safari does not unlock, under any circumstances

Dear community, I have been facing a problem for a few weeks or maybe months now: 1Password in Safari does not unlock. It prompts me to open 1Password, like in the screenshot, but a press of that ...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @helmeh! 👋

I'm sorry that you're having trouble with 1Password for Safari on both your Mac and iOS device. Let's start with the Mac and, once that issue is resolved, I can help you with your iOS device as well. 🙂

I see that you're using the macOS beta, there was an issue in some of the beta versions that caused problems with 1Password for Safari. That issue has since been resolved but you may need to follow these steps to get things working again:

  1. Update to macOS 14.2 beta 3 or later. Don't skip this step.
  2. Clear Safari's history/cache:

Instructions on how to clear the history/cache:

  1. Open Safari.
  2. Click "History" in the macOS menu bar and select "Clear History" to clear all history.
  3. Close all open web browsers, including Safari.
  4. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  5. Double-click on 1Password from your Mac's Applications folder.
  6. Open Safari.

Let me know if following these steps in order resolves the issue for you. If it doesn't then I can help further.

-Dave