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gussic's avatar
gussic
Super Contributor
1 hour ago

Unlock with Device not working - iOS

Is anyone else having issues getting 1Password on iOS to consistently unlock with Device? 

I have the option turned on, I have FaceID and all the relevant iOS security settings switched on but it works so inconsistently I am not sure what's going on. On macOS it works fairly flawlessly (with the odd hiccup here and there) but on iOS it is absolutely terrible and I am not sure why.

Anyone else got this problem?

ios

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    37 minutes ago

    Hello gussic​! 👋

    I'm sorry that you're seeing inconsistent behaviour, unlocking 1Password with your device works a little differently on mobile devices. If you turn on “Unlock with device” on your iPhone or iPad, 1Password will unlock with your device for 10 minutes after you use another unlock method, like Face ID or your account password. After 10 minutes, you’ll need to use another unlock method again to restart the timer.

    Security presets vary across platforms based on the nature of those platforms and the unique threats that they face. Since mobile devices are shared and handled publicly more frequently, 1Password on those devices avoids being unlocked for extended periods of time. iOS can also sometimes quit the app which makes guaranteeing long period difficult on mobile devices. 

    Does this match the behaviour you're seeing? Specifically, that you're able to unlock 1Password for iOS using your device as long as it was unlocked using biometrics or your account password within the last ten minutes, but after longer periods you're prompted to unlock 1Password using a different method?

    -Dave

    Issue=AUTH-1668