A recently added login is on my iOS app and browser extension and 1password.com site, but was not showing up in the desktop app. I did a 'quit 1password completely' and restarted it, and the item synced across.
Is there a way to manually sync without quitting and logging back in?
Is there a way to ensure that the desktop app always stays in sync?
1Password Version: 7.9.2 Extension Version: 2.2.1 OS Version: MacOS 12.1
As it stands, doing any of the following with the app will "force" a sync, if one is possible: locking and unlocking, adding a new item, or editing an existing item. For the future we are looking at ways to make it more obvious when the app's connection to the server has been interrupted, and offering guidance on how to resolve that based on the cause.
I wished it help, but no, that stuff is not forcing the mac desktop app to sync. I'm really hating the fact that I probably have to reboot to get this to happen, since I'm in the middle of an online account setup and have a lot more stuff to do there.
I can't believe there's not just a FORCE SYNC button somewhere in the application settings. How hard would that be?
Thanks for reaching out. If you're not seeing new items and edits made on other devices appear in the 1Password for Mac desktop app almost immediately then something is going wrong. So that the team and I can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
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Amex's MyCredit Guide site has a credit score simulator function where a user can enter various credit events to see what effect they would have on their FICO number. Unfortunately, 1Password sees some but not all of these \"what-if\" fields as fillable and places its logo in the selected field, thereby obscuring and interfering with user entry of desired data. How does one tell 1Password \"Hands Off!\" these particular fields, this page, the site, etc.? Thanks in advance for any and all assistance. Chrome on Mac (latest production versions of all OS and application software).
\n\n
Link (Simulator has a menu tab on main MyCredit Guide page): \nhttps://www.mycreditguide.americanexpress.com
\n\n
P.S. I realize the issue in this specific case is trivial. I posted it to learn if and how 1Password can be instructed to skip processing such fields in case similar behavior occurs in more substantive contexts.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided
","body@stringLength":"1071","rawBody":"
Amex's MyCredit Guide site has a credit score simulator function where a user can enter various credit events to see what effect they would have on their FICO number. Unfortunately, 1Password sees some but not all of these \"what-if\" fields as fillable and places its logo in the selected field, thereby obscuring and interfering with user entry of desired data. How does one tell 1Password \"Hands Off!\" these particular fields, this page, the site, etc.? Thanks in advance for any and all assistance. Chrome on Mac (latest production versions of all OS and application software).
P.S. I realize the issue in this specific case is trivial. I posted it to learn if and how 1Password can be instructed to skip processing such fields in case similar behavior occurs in more substantive contexts.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided
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interfering with Amex FICO Simulator","moderationData":{"__ref":"ModerationData:moderation_data:62205"},"body":"
Indeed. \nIn most cases it really helps us seeing the issue as users can, but in some scenarios such as this we can do nothing but stare at it.
\n\n
Hopefully a time will come where they all start following the open standards :+1:
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\"...being able to see the issue as [users] can see it.\" is the point. Alas, I understand only too well the institutional inertial and insulation of large organizations. They are all but impermeable to external arguments based on best practices and common sense.
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The problem with big financial companies is that they just won't listen. \nWe always suggest users to contact their banking website and let them know their login/change password form is horrible using our open letter: https://blog.1password.com/an-open-letter-to-banks/
\n\n
The vast majority of these institutions simply do not listen despite getting that feedback from a lot of customers, so having us open an account there won't help much except for being able to see the issue as you can see it. In most cases we are unable to overcome the issue on our side as the page is specifically constructed in a way that trips up autofilling/copy-pasting, as mentioned in that open letter.
\n\n
Thanks for the suggestion though! Much appreciated.
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Info sent anyways for what it's worth (probably not much). Bitbot code: #FEB-53858-891
\n\n
By the way, I would think AgileBits could readily establish \"live\" accounts with the big financial companies for you tech folks to get into to see just what users are experiencing. There should be no need for you to utilize your personal account or (horrors!) user accounts to do so. Statistics tell us that access to a relatively small number of major sites will cover the majority of problems 1Password users experience. Food for thought.
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If the issue did not occur when you captured the page structure, I doubt we'll be able to tell what happened there so it will mostly be speculations. \nAnyways, I hope you'll have smooth sailing from here on out :)
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I snagged the page structure then noticed everything was fine when I went to take some screen caps. I'll grab a couple screen caps and send them your way later today along with the page structure file so you can at least see why 1P might've been fooled (and making one out of me!).
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Heh, that makes me even more curious :)
\n\n
Well, if it happens again, grab the page structure on the spot and we'll be waiting here :+1:
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Oops! I know you get this a lot, but here's one more iteration. When I went back into the Amex credit report Simulator to collect the page structure for you and to gather screenshots, 1Password was operating perfectly. No icons in ANY of the data input fields and thus no interference entering dollar amounts. So, uh, never mind (in screechy voice of Roseanne Roseannadanna).
\n\n
(I swear on a stack of computer manuals ALWAYS to reboot my computer before reporting any problem with application or OS software operation. I swear on a stack...)
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Thanks for the explanation, @ag_yaron. I'll follow your instructions to send you and your colleagues the page structure file for Amex's credit score Simulator. The thing I found curious is that 1Password appears interested in filling some, but not all, fields that obviously (to me) take a dollar amount. Seems like one of those fields should be pretty much the same as any other as far as being 1P actionable (or not). Anyway, I'll reference this thread in the email. Thanks in advance for taking a look at things—I don't often see 1P fooled so it's notable when it does occur.
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1P_Ben1Password Team
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