Forum Discussion

TomWolsky's avatar
TomWolsky
Super Contributor
4 years ago

1Password is not working today

The application is open and unlocked. The button doesn't appear in the log in fields, and the extension just spins when I open it.

I can't attach the current log file as neither the .log or .rtf formats can be added. Unfortunately I don't have the diagnostic tool. It would be handy if it was available through the Help menu.

1Password Version: 80800104
Extension Version: 2.3.3
OS Version: 12.5b2

betas

9 Replies

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks Tom. I see we've received your report and it has been forwarded to our extension specialists for further review. They'll reply via email ASAP. Thanks!

    Ben

    ref: ZEG-18993-793

  • TomWolsky's avatar
    TomWolsky
    Super Contributor
    4 years ago

    Fix Missing Safari Extension didn't put it back in after relaunching Safari.

  • Gilles's avatar
    Gilles
    Dedicated Contributor
    4 years ago

    Tom, Have you tried "fix missing Safari extension

  • TomWolsky's avatar
    TomWolsky
    Super Contributor
    4 years ago

    Rebooting unfortunately didn't help. In fact the Safari extension disappeared. Sent the diagnostics.

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi TomWolsky

    I'm sorry to hear about the trouble. Have you tried restarting your Mac since this problem began? I know it is a bit cliché, but often times it works. If you have, and are still having trouble, please email us the .opdiagnostics file generated from 1Password > Preferences > Advanced > Send Diagnostics. Please email it to support+forum@1password.com, and then post the support ID that you get from BitBot back here so we can 'connect the dots.'

    Thanks!

    Ben