Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password is rejecting my password when opening app. I have not changed it. Please help.

The 1Password app is asking for me to sign in as it normally does every once in a while. When signing in, the password is rejected. I have not changed the password, and need help. 1Password ...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @pbe219

There are a few checks to make here to be able to help you further:

  • can you sign into 1Password.com with the same account password?
  • what happens if you click the 👁️ reveal password button in the account password field? You'll need to enter at least one character for that button to appear.
  • if you enter your account password into a text file and then copy and paste it into 1Password, does it work?
  • do you have any accented or special characters in your account password? (Don't tell me what they are if so!)

Your account password should only include characters from this set:

ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
0123456789
! " # $ % & ' ( ) * + , - . / \ : ; ? @ [ ] ^ _ ` { | } ~
a space, entered by pressing the Space bar

If you have any other characters in your account password, you should change it to only include those from the ASCII set above: How to change your 1Password account password.

Let me know how you get on and I'll be able to help you further.

— Grey