Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

1Password isn’t able to start because of a problem. Contact support@1password.com for help.


1Password for Mac cannot be launched after I restarted the Mac. Reinstalling the app from 1Password.com does not help any. Is there any solution to fix that?

1Password Version: 8.7.3
Extension Version: 2.3.6, 2.3.5
OS Version: 12.4
Browser:_ Safari, Firefox

macos

3 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Glad to hear we were able to get you sorted @riccoho! Feel free to get in touch if there's anything else we can help you with.

    Jack

  • Anonymous's avatar
    Anonymous
    4 years ago

    The problem is solved by using AppDelete to remove the whole application and all related settings. After a fresh install, the app works again now.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @riccoho:

    It looks like you've reached out to us via email as well about this. Are you still running into trouble?

    Jack

    ref: TXS-62211-935