Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

1Password just became harder to use on Samsung Galaxy

Until a few days ago, 1password would offer a field above the keyboard on my Samsung galaxy that allowed me to fill in passwords for the associated app, now I have to leave the app, open 1password, a...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @ClayEdwards, thanks for writing in. I'm sorry to hear 1Password isn't filling as expected on your Galaxy.

To start I'd like to ask you to reset Autofill as there are a few scenarios where it can be shut off silently:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. If on, tap Autofill off > tap Autofill on.
5. Select 1Password as your Autofill service.

After resetting Autofill can you fill as expected? If not, I'd like to ask you to share a few apps or websites where 1Password isn't filling along with the browser you use.

As you mentioned this occurred a few days ago, did you notice any updates or other changes on your device at that time? I'd also like to ask if it's a Galaxy phone or tablet?

Thanks again!