1Password TeamHi @cjcolyer:
I've located your message to us as well as your diagnostics report, so we'll take a look and be in touch as soon as possible.
Jack
ref: ERI-58895-541
When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.
\n","kudosSumWeight":0,"postTime":"2021-10-25T16:55:14.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:19686_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":223},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.
"},"Conversation:conversation:19686":{"__typename":"Conversation","id":"conversation:19686","solved":false,"topic":{"__ref":"ForumTopicMessage:message:19686"},"lastPostingActivityTime":"2021-11-08T08:25:41.000-08:00","lastPostTime":"2021-11-08T08:25:41.000-08:00","unreadReplyCount":17,"isSubscribed":false},"ModerationData:moderation_data:19686":{"__typename":"ModerationData","id":"moderation_data:19686","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:19686_1":{"__typename":"Revision","id":"revision:19686_1","lastEditTime":"2021-10-25T16:55:14.000-07:00"},"ForumReplyMessage:message:19699":{"__typename":"ForumReplyMessage","id":"message:19699","conversation":{"__ref":"Conversation:conversation:19686"},"author":{"__ref":"User:user:7975"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:19686/message:19699","revisionNum":1,"uid":19699,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password Not Opening from Toolbar ios15","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:19699"},"parent":{"__ref":"ForumTopicMessage:message:19686"},"body":"Hi @cjcolyer:
\n\nI've located your message to us as well as your diagnostics report, so we'll take a look and be in touch as soon as possible.
\n\nJack
\n\nref: ERI-58895-541
","body@stringLength":"236","rawBody":"Hi @cjcolyer:
\n\nI've located your message to us as well as your diagnostics report, so we'll take a look and be in touch as soon as possible.
\n\nJack
\n\nref: ERI-58895-541
\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-10-28T10:47:23.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:19699_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1752214090398":{"__typename":"CachedAsset","id":"theme:customTheme1-1752214090398","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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