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Former Member
4 years ago

catastophy after I signed up for the 3 year individual plan

*TR;DL: *

I made the mistake of signing up for the 3 year individual plan. The result in my local vault passwords on my mac moved to 1Password.com. 2 days later the unlock password for the 1password app on my mac stopped working and the 1Password.com migrated passwords are gone.

Details:

I signed up for the 3 year individual plan, an action I now regret, when the 1password app (v7.9.3) on my mac (macOS 12.3) propped me to do this. What I didn't realize was this was going to was prepare me for 1Password v8. I thought this was simply a 3 year personal account extension.

This 3 year individual plan action took the 576 items that were in a local v7 vault on my mac (and synced via iCloud) and moved them to a 1password.com vault "in the cloud". 2 days later, the unlock password for my 1password app on my mac no longer recognizes my unlock password!

The signup for the 3 year individual plan took place on 2022 Mar 19. On both 2022 Mar 19 and 2022 Mar 20 I could see the 576 items (that were on a local vault on my mac could be seen in a private vault on 1Password as well on 1password app on my mac). On both 2022 Mar 19 and 2022 Mar 20 the unlock password worked fine.

On 2022 Mar 21: my unlock password for my 1password app no longer works. The 1password.com account no longer shows the vault with the 576 items. It only shows the few items on the vaults from my family plan.

Thankfully my iOS devices still have access to my 576 items from my local vault that are being synced via iCloud, otherwise I would have lost all password access.

Might be important:

I had a family plan with 2 small vaults on 1Password.com. The personal plan where my 576 local vault items migrated to, could be see on 1password.com AND the 1password app on my mac for about 2 days.

The personal plan (created when I signed up for the 3 year individual plan) and family plan used the same Email password. I even used the same 1Password.com password, in part, because they stared the same secret key.

I am using 1password v7.9.3 on macOS 12.3.

Timeline:

2022 Mar 19

  • signed up for the 3 year individual plan
  • found my 576 items in my iCloud synced vault were migrated to 1password.com
  • able to use both 1Password.com and 1password app on my mac to see the 576 items

2022 Mar 20

  • able to use both 1Password.com and 1password app on my mac to see the 576 items

2022 Mar 21

  • unable to unlock my 1password app on my mac
  • the 576 items in my personal migrated 1password.com account are gone
  • only my iOS devices that are still syncing my local vault via iCloud can see my 576 items

Recommendation:

Do not sign up for the 3 year individual plan if you have passwords in a local vault.

Do not assume that just because things are going OK for a few days, that they will stay OK.

You probably want to not sign u for a 3 year individual plan if you have a family plan.

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: macOS 12.3

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May i know if 1Password will prompt to ask for saving login? I just registered an account from 1Password Community, after i filled up details, and clicked Sign Up, BitWarden and LastPass was asking me whether to save it, i don't see any prompt from 1Password to save login, you can see the https://cln.sh/pqs3d9.

\n\n

I have tried to Quit 1Password Completely, un-installed and re-installed the extension, restarted Chrome, all not working.

\n\n

Here are my scenarios:
\n1. I don't want to save the logins manually
\n2. I don't want to show 1Password icon on field focus
\n3. I want 1Password prompts me to save new login automatically every time

\n\n

Also, please see attached images for my settings:
\n
\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

","body@stringLength":"1600","rawBody":"

May i know if 1Password will prompt to ask for saving login? I just registered an account from 1Password Community, after i filled up details, and clicked Sign Up, BitWarden and LastPass was asking me whether to save it, i don't see any prompt from 1Password to save login, you can see the video screenshot here.

\n\n

I have tried to Quit 1Password Completely, un-installed and re-installed the extension, restarted Chrome, all not working.

\n\n

Here are my scenarios:
\n1. I don't want to save the logins manually
\n2. I don't want to show 1Password icon on field focus
\n3. I want 1Password prompts me to save new login automatically every time

\n\n

Also, please see attached images for my settings:
\n
\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1750925001256":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1750925001256","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:112499":{"__typename":"ModerationData","id":"moderation_data:112499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:112499":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:112499","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:112468/message:112499","revisionNum":1,"uid":112499,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:112468"},"conversation":{"__ref":"Conversation:conversation:112468"},"subject":"Re: 1Password not prompting to save new Login/Registration???","moderationData":{"__ref":"ModerationData:moderation_data:112499"},"body":"

Hey there @Andrew775 @CKay, I can understand why you prefer the option to save a login after submitting it on a website. I'll share your feedback with the team.

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I am a LastPass refugee. I am a software engineer as well, and I can understand why they do it this way. The 1Password method ensures that the password that you are changing to is saved 100% of the time. It is a well thought out method, and while different than LastPass and others, it ensures that you do not loose your new password. Like me, people are probably just used to doing things, (and more familiar with) LastPass (or whatever they used before) and their process', but the 1Password process is better.

\n\n

For instance, by waiting until after you change your password to save it ( the LP method), many times LP either stops prompting, or you loose the ability to save\\update the record by jumping to another web page, losing your session, or even closing the web site. This results in loosing the password entirely. You have no record of your new password so you have to start over, and if you are lucky, you can still try changing your password again, not ever knowing what you previously changed it too on the website account, and get locked out.

\n\n

In 1Password, by updating and saving the new password first, even if something happens (or doesn't happen), you'll always have the original password and the new password (even if it doesn't meet requirements) that you changed it too. I just changed almost 800 passwords and was it it 100% on all sites? Not all the time, and I did need to view password history and do it again, but I still had every new password I had changed, so I believe that this is a much better program flow design and I hope they do not change it!

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Please, it's crazy this feature isn't in 1P. Coming from LP it was so much more intuitive and friction-free in this respect. Come on 1P let's get this implemented otherwise I may move to Dashlane (as I suspect will other LP refugees)

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Hi steph_giles @Joy_1P Jack_P_1P
\nI completely agree with everyone in this thread, option to save after login is extremely important and a feature most browsers & password managers have.
\nI would like to see this functionality added ASAP please!

\n\n

I am trying to get my parents to use 1Password family, and it is much easier to just tell them to click the \"Save\" button after login, otherwise they just forget.

\n\n

Also it is much better UX to save a password after it has been successfully accepted by a website.

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+1

\n\n

I thought I was experiencing a bug. Definitely a must for a password manager, especially for users who are not strong on technical stuff.

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As a 1Password user for the last 15 years, this has been bothering me since switching to 1Password 8. I was sure this had to be a bug which led me to searching how to fix this issue, which led me to this post. I haven't been a fan of the new extension as compared to the classic extension but have been giving it a fair go. This seems like a big regression in functionality. Hopefully it gets addressed soon.

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Please bring back this feature ASAP. The whole reason I'm not using the integrated form is because I'm not sure I remember the correct password until I successfully sign-in... and forgetting your passwords is the whole point of a password manager!! I feel cheated that I got pressured into upgrading to 1Password 8 with countless upsells in 7, only to LOSE functionality. There is a reason both Safari and Chrome prompt this as a pop-up and now they are more preferable to me than 1Password. Please bring this back.

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Add me to the list of users that miss this feature. Jaggermeister's comment above is right on target as to why the current workflow is not good.

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Welp, i just signed up for Family 1password after giving up on Lastpass--but this issue is a dealbreaker i think. Its in literally every other password manager. Not sure why they would ever make a change like that. I have a hard enough time getting the family to add logins to password managers, now 1password is just making it even harder. You even think that once you logged in, you could click the 1password extension icon and \"add this website\" or something, but you cant even do that. At least then you could easily manually add it, versus the trainwreck way to do it now.

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+1

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