Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
ragoodman
2 years agoNew Contributor
1Password not recognizing touch ID
1Password is not recognizing touchID on my MacBook Pro. Touch ID is working to unlock my computer. Initially touchID was grayed out in 1Password. I followed instructions found in the forum and TouchI...
1P_Dave
Moderator
2 years agoHello ragoodman! 👋
I'm sorry that Touch ID isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147464/1password-not-recognizing-touch-id
- Your forum username:
ragoodman - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave