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Former Member's avatar
Former Member
3 years ago

1password on Linux "Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure" (Full logs included below)

Hello,

I recently installed 1password on my Debian system, it was working as expected. However, in the past 24 hours it seems to no longer stay open when I launch the program. When I launch the program from the command line, I get the following INFO/error logs. I don't know if its related to me trying to enable the SSH key feature - shortly after which I tried to disable due to it not functioning as expected. At the moment, all I'm trying to do is get 1password back up and running.

A few other odd specifics, while it will crash the standalone app and it will not run, when I try to open the vault from the browser extension unlock and load passwords. However, it typically will crash shortly after a single set of credentials are provided and then require reauthentication. It also previously had prompted me to login to the 1password.com website and authenticate with my 3 creds (username, Key, password).

At the moment, all I'm looking for is to get the program back up and running. Any idea what's going on?

```
INFO 2023-01-12T16:04:02.929 ThreadId(10) [client:typescript] Client starting.
INFO 2023-01-12T16:04:03.049 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging/op-native-core-integration/src/lib.rs:281] Starting IPC listener on 1Password-BrowserSupport
INFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-localization/src/lib.rs:241] system locale detected as 'en-US'
INFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-localization/src/lib.rs:267] selected translations for EN_US based on detected locale en-US
INFO 2023-01-12T16:04:03.049 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging/op-native-core-integration/src/lib.rs:293] Active native core integration is awaiting messages
INFO 2023-01-12T16:04:03.049 ThreadId(10) [status:op-app/src/app.rs:406] App::new(1Password for Linux/80910043 (EN_US), /home/$USER/.config/1Password/1password.sqlite)
INFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-db/src/db.rs:120] Starting DB at version: 26
ERROR 2023-01-12T16:04:03.050 ThreadId(10) [1P:op-app/src/app.rs:491] Failed to read password expiry duration setting: Error("EOF while parsing a value", line: 1, column: 0)
ERROR 2023-01-12T16:04:03.050 ThreadId(10) [1P:ssh/op-ssh-config/src/lib.rs:153] Could not open ssh config file in ~/.ssh/config
ERROR 2023-01-12T16:04:03.050 ThreadId(10) [1P:ffi/op-core-node/src/lib.rs:65] Attempted to notify uninitialized App
ERROR 2023-01-12T16:04:03.051 ThreadId(10) [1P:/builds/dev/core/core/ssh/op-ssh-config/src/lib.rs:140] Failed to start ssh config file watcher: Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/chromium/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.052 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.mozilla/native-messaging-hosts/com.1password.1password.json
INFO 2023-01-12T16:04:03.052 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:83] Successfully installed all native messaging manifests.
INFO 2023-01-12T16:04:03.052 tokio-runtime-worker(ThreadId(8)) [1P:ssh/op-agent-controller/src/desktop.rs:374] SSH Agent has started.
[775333:0112/160403.097520:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed

(1password:775333): Gtk-WARNING *: 16:04:03.230: Could not load a pixbuf from icon theme.
This may indicate that pixbuf loaders or the mime database could not be found.
*
Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /usr/share/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
Bail out! Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /usr/share/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
```

1Password Version: 8.9.10
Extension Version: 2.5.1
OS Version: Ubuntu 20.04.5 LTS
Browser:_ Firefox

linux

4 Replies

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @TheZentester, you're most welcome. I'm glad to hear the issue seems to have resolved itself 😄

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks for the tip AliH1P! I actually can't troubleshoot further, as the issue seems to resolved itself. For issue tracking purposes, its hard to pin point what was actually completed, as I experienced a few installs of other 3rd party software, and restarted the system a few times as well. I assume the former action might've updated that database you had mentioned.

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @TheZentester, thanks for reaching out to us. This may not be a 1Password issue specifically. In the provided logs I can see:


    (1password:775333): Gtk-WARNING **: 16:04:03.230: Could not load a pixbuf from icon theme.
    This may indicate that pixbuf loaders or the mime database could not be found.

    Could you try updating your mime database and see whether that resolves the issue for you?

    You can do so using sudo update-mime-database /usr/share/mime

    Let me know how that goes!

    Ali

  • Former Member's avatar
    Former Member
    3 years ago

    I should also mention I installed 1password from downloading the 1password-latest.deb from the website, and running sudo apt install 1password-latest.deb. I also tried to uninstall and reinstall using the same method, but no success.

    Reading the contents of the file in question (image-missing.png), it looks as if the file exists, and is in PNG format:


    ❯ ls -al /usr/share/icons/Yaru/16x16/status/image-missing.png
    -rw-r--r-- 1 root root 535 May 28 2021 /usr/share/icons/Yaru/16x16/status/image-missing.png
    ❯ file /usr/share/icons/Yaru/16x16/status/image-missing.png
    /usr/share/icons/Yaru/16x16/status/image-missing.png: PNG image data, 16 x 16, 8-bit colormap, non-interlaced