I was screen sharing my iMac and noticed the 1Password APP was NOT in the DOCK (I have it there fixed). I looked in Applications, it's not there. There is still an extension in EDGE for Mac. I try an...
Thanks for the tip AliH1P! I actually can't troubleshoot further, as the issue seems to resolved itself. For issue tracking purposes, its hard to pin point what was actually completed, as I experienced a few installs of other 3rd party software, and restarted the system a few times as well. I assume the former action might've updated that database you had mentioned.
I'm running into Touch ID problems as well again after upgrading to macOS 15.1 Beta 1 (running 1Password 8.10.38, 81038046). Already tried the reset that worked before. I'll send a mail to support and leave the ticket here once I get it.
I did not find an email from you, assuming you used the same email you use here in the community. You may not have done that and that's ok. Please do not share your email here for your privacy!
If you have a chance I'd recommend letting the technical team know about this and send in a diagnostics report. I think that have enough reports already but I'd hate for your to be a one off issue and you need a different resolution. If nothing else the team can let you know if a resolution is in the works. :)
Open 1Password.
Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
Select Advanced.
Select Send Diagnostics.
Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
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on Linux \"Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure\" (Full logs included below)","id":"message:101333","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:101333","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:101333"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:101333"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n\n I recently installed 1password on my Debian system, it was working as expected. However, in the past 24 hours it seems to no longer stay open when I launch the program. When I launch the...","body@stringLength":"6580","rawBody":"
Hello,
\n\n
I recently installed 1password on my Debian system, it was working as expected. However, in the past 24 hours it seems to no longer stay open when I launch the program. When I launch the program from the command line, I get the following INFO/error logs. I don't know if its related to me trying to enable the SSH key feature - shortly after which I tried to disable due to it not functioning as expected. At the moment, all I'm trying to do is get 1password back up and running.
\n\n
A few other odd specifics, while it will crash the standalone app and it will not run, when I try to open the vault from the browser extension unlock and load passwords. However, it typically will crash shortly after a single set of credentials are provided and then require reauthentication. It also previously had prompted me to login to the 1password.com website and authenticate with my 3 creds (username, Key, password).
\n\n
At the moment, all I'm looking for is to get the program back up and running. Any idea what's going on?
\n\n
``` \nINFO 2023-01-12T16:04:02.929 ThreadId(10) [client:typescript] Client starting. \nINFO 2023-01-12T16:04:03.049 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging/op-native-core-integration/src/lib.rs:281] Starting IPC listener on 1Password-BrowserSupport \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-localization/src/lib.rs:241] system locale detected as 'en-US' \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-localization/src/lib.rs:267] selected translations for EN_US based on detected locale en-US \nINFO 2023-01-12T16:04:03.049 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging/op-native-core-integration/src/lib.rs:293] Active native core integration is awaiting messages \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [status:op-app/src/app.rs:406] App::new(1Password for Linux/80910043 (EN_US), /home/$USER/.config/1Password/1password.sqlite) \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-db/src/db.rs:120] Starting DB at version: 26 \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.050[0m ThreadId(10) [1P:op-app/src/app.rs:491] [1;38;5;196mFailed to read password expiry duration setting: Error(\"EOF while parsing a value\", line: 1, column: 0)[0m \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.050[0m ThreadId(10) [1P:ssh/op-ssh-config/src/lib.rs:153] [1;38;5;196mCould not open ssh config file in ~/.ssh/config[0m \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.050[0m ThreadId(10) [1P:ffi/op-core-node/src/lib.rs:65] [1;38;5;196mAttempted to notify uninitialized App[0m \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.051[0m ThreadId(10) [1P:/builds/dev/core/core/ssh/op-ssh-config/src/lib.rs:140] [1;38;5;196mFailed to start ssh config file watcher: Io(Os { code: 2, kind: NotFound, message: \"No such file or directory\" })[0m \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/chromium/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.052 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.mozilla/native-messaging-hosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.052 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:83] Successfully installed all native messaging manifests. \nINFO 2023-01-12T16:04:03.052 tokio-runtime-worker(ThreadId(8)) [1P:ssh/op-agent-controller/src/desktop.rs:374] SSH Agent has started. \n[775333:0112/160403.097520:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
\n\n
(1password:775333): Gtk-WARNING *: 16:04:03.230: Could not load a pixbuf from icon theme. \nThis may indicate that pixbuf loaders or the mime database could not be found. \n* \nGtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /usr/share/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3) \nBail out! Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /usr/share/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3) \n```
I recently installed 1password on my Debian system, it was working as expected. However, in the past 24 hours it seems to no longer stay open when I launch the program. When I launch the program from the command line, I get the following INFO/error logs. I don't know if its related to me trying to enable the SSH key feature - shortly after which I tried to disable due to it not functioning as expected. At the moment, all I'm trying to do is get 1password back up and running.
\n\n
A few other odd specifics, while it will crash the standalone app and it will not run, when I try to open the vault from the browser extension unlock and load passwords. However, it typically will crash shortly after a single set of credentials are provided and then require reauthentication. It also previously had prompted me to login to the 1password.com website and authenticate with my 3 creds (username, Key, password).
\n\n
At the moment, all I'm looking for is to get the program back up and running. Any idea what's going on?
\n\n
``` \nINFO 2023-01-12T16:04:02.929 ThreadId(10) [client:typescript] Client starting. \nINFO 2023-01-12T16:04:03.049 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging/op-native-core-integration/src/lib.rs:281] Starting IPC listener on 1Password-BrowserSupport \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-localization/src/lib.rs:241] system locale detected as 'en-US' \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-localization/src/lib.rs:267] selected translations for EN_US based on detected locale en-US \nINFO 2023-01-12T16:04:03.049 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging/op-native-core-integration/src/lib.rs:293] Active native core integration is awaiting messages \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [status:op-app/src/app.rs:406] App::new(1Password for Linux/80910043 (EN_US), /home/$USER/.config/1Password/1password.sqlite) \nINFO 2023-01-12T16:04:03.049 ThreadId(10) [1P:op-db/src/db.rs:120] Starting DB at version: 26 \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.050[0m ThreadId(10) [1P:op-app/src/app.rs:491] [1;38;5;196mFailed to read password expiry duration setting: Error(\"EOF while parsing a value\", line: 1, column: 0)[0m \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.050[0m ThreadId(10) [1P:ssh/op-ssh-config/src/lib.rs:153] [1;38;5;196mCould not open ssh config file in ~/.ssh/config[0m \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.050[0m ThreadId(10) [1P:ffi/op-core-node/src/lib.rs:65] [1;38;5;196mAttempted to notify uninitialized App[0m \n[1;38;5;196mERROR[0m [1;38;5;196m2023-01-12T16:04:03.051[0m ThreadId(10) [1P:/builds/dev/core/core/ssh/op-ssh-config/src/lib.rs:140] [1;38;5;196mFailed to start ssh config file watcher: Io(Os { code: 2, kind: NotFound, message: \"No such file or directory\" })[0m \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/chromium/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.051 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.052 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.mozilla/native-messaging-hosts/com.1password.1password.json \nINFO 2023-01-12T16:04:03.052 op_executor:invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:83] Successfully installed all native messaging manifests. \nINFO 2023-01-12T16:04:03.052 tokio-runtime-worker(ThreadId(8)) [1P:ssh/op-agent-controller/src/desktop.rs:374] SSH Agent has started. \n[775333:0112/160403.097520:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
\n\n
(1password:775333): Gtk-WARNING *: 16:04:03.230: Could not load a pixbuf from icon theme. \nThis may indicate that pixbuf loaders or the mime database could not be found. \n* \nGtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /usr/share/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3) \nBail out! Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /usr/share/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3) \n```
"},"Conversation:conversation:101333":{"__typename":"Conversation","id":"conversation:101333","solved":false,"topic":{"__ref":"ForumTopicMessage:message:101333"},"lastPostingActivityTime":"2023-01-18T11:07:12.000-08:00","lastPostTime":"2023-01-18T11:07:12.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:101333":{"__typename":"ModerationData","id":"moderation_data:101333","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:101333_1":{"__typename":"Revision","id":"revision:101333_1","lastEditTime":"2023-01-12T13:42:51.000-08:00"},"ForumReplyMessage:message:101336":{"__typename":"ForumReplyMessage","id":"message:101336","conversation":{"__ref":"Conversation:conversation:101333"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:101333/message:101336","revisionNum":1,"uid":101336,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1password on Linux \"Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure\" (Full logs included below)","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:101336"},"parent":{"__ref":"ForumTopicMessage:message:101333"},"body":"
Thanks for the tip AliH1P! I actually can't troubleshoot further, as the issue seems to resolved itself. For issue tracking purposes, its hard to pin point what was actually completed, as I experienced a few installs of other 3rd party software, and restarted the system a few times as well. I assume the former action might've updated that database you had mentioned.
","body@stringLength":"561","rawBody":"
Thanks for the tip ! I actually can't troubleshoot further, as the issue seems to resolved itself. For issue tracking purposes, its hard to pin point what was actually completed, as I experienced a few installs of other 3rd party software, and restarted the system a few times as well. I assume the former action might've updated that database you had mentioned.
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1Password Disappeared from my iMAC | 1Password Community
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