Forum Discussion

ocabj's avatar
ocabj
New Contributor
3 years ago

1Password on MacOS will not update

Every time I try to update 1Password it will restart and then indicate it is still on 8.9.4 and tell me 8.9.8 is available. 1Password Version: 8.9.4 Extension Version: 2.3.8 OS Ver...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi ocabj,

Sorry to hear this issue has resurfaced. I'd like to ask you to create a diagnostics report from your Mac, please do this immediately after reproducing this behaviour.

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can link your conversations. Thanks, looking forward to finding a solution with you. 🙂