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Former Member's avatar
Former Member
4 years ago

Desktop app won't open

1password is working fine in my browser, but I can't open the desktop app. I go to Start > 1password, click, and nothing happens. I am using Windows 365.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

8 Replies

  • Former Member's avatar
    Former Member

    @robto:

    The next time that this happens, I would like to ask you to generate a https://support.1password.com/diagnostics/?windows and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Former Member's avatar
    Former Member

    OK, so it's doing it again. Here's what I've found out:
    I can't launch it from the command line.
    I can see 1Password mini and I can launch it from there by using Settings > Show 1Password.

    Any suggestions?

  • Former Member's avatar
    Former Member

    That is great to hear @robto, thank you for the update! We are here should this happen again :)

  • 1P_Claudio's avatar
    1P_Claudio
    Icon for 1Password Team rank1Password Team

    Thanks for the update @robto and I'm pleased to hear that you're able to open 1Password again normally. If you experience any more issues at all please be sure to let us know and we'll be happy to look into things further with you. :)

  • Former Member's avatar
    Former Member

    Thanks for the suggestions. It is now opening from the Start Menu again, so I didn't get to try these. Will try to remember to run from command line if it happens again.

  • Former Member's avatar
    Former Member

    @shishini:

    1. no such thing as windows 365 , there is windows 7 or 10 and there is office 365 , I dont think office have anything to do with 1password

    Windows 365 is actually a new service from Microsoft: https://www.microsoft.com/en-us/windows-365

  • Former Member's avatar
    Former Member

    Hi @robto!

    When this happens, do you see 1Password mini running in your notifications bar? If so, are you able to launch it from there?

  • Former Member's avatar
    Former Member

    Hi

    Few things you can check on your own
    1. no such thing as windows 365 , there is windows 7 or 10 and there is office 365 , I dont think office have anything to do with 1password
    2. try to execute 1password from the command, and see if it return any errors

    To open 1password from the command line, right click the shortcut and see the .exe path
    copy this path and enter it in a command line window, either powershell or command prompt

    the error, if any, should help see what is wrong

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on Windows Not Accepting Password","id":"message:130725","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:130725","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:7238"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:130725"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:130725"},"body":"

Go to the post in the correct catagory : https://1password.community/discussion/143917/1password-on-windows-not-accepting-master-password/p1?new=1

\n\n

Just recentlyI've setup my 1Password account on all of my devices. I was able to do this flawlessly though now I've reached an issue where on the desktop client, 1Password is not accepting my master password. I'm sure I'm entering it correctly because the app, the extension and the web client all accept it.

\n\n

1Password for Windows 8.10.23 (81023003)

\n\n

Edit: Sorry, new to the community and didn't set the topic/category correctly for this post.

","body@stringLength":"640","rawBody":"

Go to the post in the correct catagory : https://1password.community/discussion/143917/1password-on-windows-not-accepting-master-password/p1?new=1

\n\n

Just recentlyI've setup my 1Password account on all of my devices. I was able to do this flawlessly though now I've reached an issue where on the desktop client, 1Password is not accepting my master password. I'm sure I'm entering it correctly because the app, the extension and the web client all accept it.

\n\n

1Password for Windows 8.10.23 (81023003)

\n\n

Edit: Sorry, new to the community and didn't set the topic/category correctly for this post.

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1Password on Windows Not Accepting Password","moderationData":{"__ref":"ModerationData:moderation_data:130727"},"body":"

Hello @Mlfoodie,

\n\n

Thanks for your message. I've closed the other thread and will respond here since we have other feedback from the community - thanks J_O_D! They are on the right track here. This can sometimes happen if another account was previously signed into the 1Password app or the account password was recently changed.

\n\n

Since you mentioned being able to sign in to 1Password.com, can you confirm all of your data is present and accounted for? Can you also confirm that you have a copy of your Emergency Kit downloaded and printed with your current account password written in the space provided?

\n\n

If so, I have some steps I'd like you to try. This will reset the local database and allow you to sign in anew and sync your data from 1Password.com:

\n\n

Step 1. Reset the Windows App
\n1. Open 1Password for Windows. You don’t need to enter your account password.
\na. Click the Start menu.
\nb. Click the 1Password icon.
\n1. Click the () and select Settings or (Ctrl + Comma (,)).
\n1. Select the Advanced tab, scroll down and click Reset 1Password follow the onscreen instructions.

\n\n

Step 2. Sign in and re-sync to your account
\n1. Sign in to 1Password.com.
\n1. Select your name from the top of the right sidebar > \"Get the apps\".
\n1. Under Step two, click the Add your account directly button.
\n1. Select \"Open 1Password for Windows desktop\".
\n1. Sign in with your account password.

\n\n

Let us know how things go!

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Do you have just one account added to the desktop app? So are you sure you are trying to log into the right account? I would probably also try uninstalling the desktop app, restart the computer, installing it again and setting up the account again.

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