Forum Discussion

Rammuraly's avatar
Rammuraly
New Contributor
5 months ago

1Password Popup won't Open up

Hi I have an issue when visiting infinity.icicibank.com in safari , the one password fill icon shows up but would never open, its not an issue with other sites

If I reinstall the extension it seems to work briefly. What could be the issue?

macos

4 Replies

  • Rammuraly's avatar
    Rammuraly
    New Contributor
    5 months ago

    Hi I’m not using the new version but the result was same in both versions . Also I use Personal. Hope this is helpful

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi Rammuraly​,

    I see on icicibank.com that there's a toggle at the top to use the new version or the old version of the website. Which version are you using and which type of account are you trying to log in to (e.g., personal, corporate, Money2India, etc.)? I just want to make sure I'm accurately testing if I can reproduce what you're seeing. Thanks!

    • Rammuraly's avatar
      Rammuraly
      New Contributor
      5 months ago

      Hi 1P_SimonH​  it happens on both version as far as I tried. I use Personal option to login

      If i try to reset my safari browser extension then the popup works once but dies on subsequent attemps though

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        4 months ago

        Rammuraly​ 

        Thanks for the reply. I suspect that you're running into a known issue with 1Password in Safari. The next time that the issue occurs can you try opening the website in a new tab? Does that get things working? 

        -Dave