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Anonymous's avatar
Anonymous
4 years ago

"1Password Quit Unexpectedly" message every time my Mac wakes up

Bug report: Every time I wake up my Mac, I get the message "1Password Quite Unexpectedly" with the option to relaunch. It doesn't seem to quit while I'm actively using it, though. Just when it's asleep (or maybe when it's woken up).

[Edit: I see there's a separate thread for the betas. I'll repost this there. Not clear to me how I can delete this here though]


1Password Version: 8.6.0
Extension Version: Not Provided
OS Version: macOS 10.15.7

15 Replies

  • aal's avatar
    aal
    New Contributor

    I have this same scenario on a Mac running 10.15.7, except that 1Password (8.6.0-26 BETA) crashes frequently even while the Mac is being used, not just when waking from sleep.

  • Anonymous's avatar
    Anonymous

    Yes, it did crash on "Check for Updates" exactly as you described -- Downloaded the update and then crashed. The main app stayed running and another process crashed in the background. (Does this mean there's a newer version I should manually download?)

    It's unfortunately not possible for me to upgrade macOS. I've reached the limit of OS upgrades for this particular computer (Late 2013 iMac). I still have a pending security update I need to do, but I don't think it increases the version number.


    1Password Version: 8.6.0
    Extension Version: Not Provided
    OS Version: macOS 10.15.7

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team

    Hey @DavidNY

    As snozdop alluded, I suspect this is a 10.15.7-specific issue. If you have opportunity to upgrade macOS, I would encourage you to do so. If that isn't feasible, for whatever reason, as snozdop mentioned we are investigating the issue with that version.

    Ben

  • snozdop's avatar
    snozdop
    Super Contributor

    Does it also quit unexpectedly when attempting to update the app via About 1Password > About > Check for Updates ?

    Does it download the update, and then crash instead of installing the update? The main 1PW app stays running, but another 1Password process crashes in the background.

    If so, this is a known issue in macOS 10.15.7 which the developers are currently working on to fix. It only affects 10.15.7

  • Anonymous's avatar
    Anonymous

    Bug report: Every time I wake up my Mac, I get the message "1Password Quit Unexpectedly" with the option to relaunch. It doesn't seem to quit while I'm actively using it, though. Just when it's asleep (or maybe when it's woken up).


    1Password Version: 8.6.0
    Extension Version: Not Provided
    OS Version: macOS 10.15.7


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided