Forum Discussion

Volker's avatar
Volker
New Contributor
1 month ago

AutoFill Not Sticking

Hi Folks

Lately, Autofill has not been sticking to the necessary fields - username and password - on a regularly used site (banking) and the fields remain blank. The site then doesn't open. It will though open when the necessary fields are typed in manually. 

This problem has lingered for over a month but for years before that, all was OK.  No other sites appear to be affected.

Mac, Tahoe 26.4. Please note the problem began around (??) the time of the Tahoe update but I can't say for certain.

Cheers,

Volker

1password.com
discussion
macos

5 Replies

  • Volker's avatar
    Volker
    New Contributor
    1 month ago

    Hi Chris,

    Thank you very much for your kind offer of assistance.

    I'm now using a simple alternative which I should have thought of before: opening in another browser.

    Autofill works fine in Safari. The problem was with Firefox. I can live with this.

    Cheers,

    Volker

     

    • ChrisC1P's avatar
      ChrisC1P
      Icon for Moderator rankModerator
      1 month ago

      Hi Volker​ 

      Thanks for the update.

      I'm glad that you were able to find a workaround for filling your info on your banking site.

      That being said, it should be working with every browser and I would still like to report this site to our developers. Of course, if you would rather not share your banking site or continue troubleshooting that's totally understandable.

      Don't hesitate to reach out to us with any questions or concerns!

      -Chris

      • Volker's avatar
        Volker
        New Contributor
        1 month ago

        Hi again Chris,

        Thanks for your mail.

        Yes, it should work across all browsers but in the grand scheme of things, it's a mere trifle for me and I'm content to sail on as is.

        Cheers,

        Volker

         

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    1 month ago

    Hi Volker​ thanks for reaching out!

    I'm sorry about the issues with autofilling on your banking site.

    Can you share the URL of the site where you're running into trouble as well as what browser you're using so I can do some testing on my end?

    - Chris