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Former Member
4 years ago

Chrome extension requires login now?

Hi, All had been working great until 2 days ago. My Chrome's 1Password extension has a lock on it and if I double click on it it opens up the 1Password website with login instead of just opening u...
macos
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago
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Hey mdvzo,

I'm sorry for the trouble you are having with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago
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    Hello @jerseyshawn! 👋

    I'm sorry to hear that you're having trouble with 1Password 8, we're definitely interested in learning more about the issues that you're running into so that we can address them and make 1Password 8 even better in the future. The performance and focus issues definitely don't sound right and I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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I never had to unlock it in the Browser in the pa...","body@stringLength":"404","rawBody":"

Since going to Sonoma on a regular basis I have to unlock 1P in Safari although the app is unlocked and I have previously unlocked it in the Browser. I never had to unlock it in the Browser in the past and now I have to do it repeatedly.

\n\n
\n\n

1Password Version: 8.10.26
\nExtension Version: 2.20.0
\nOS Version: 14.3.1
\nBrowser: Safari

\n","kudosSumWeight":0,"postTime":"2024-02-14T09:02:04.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:86108_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":200},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Since going to Sonoma on a regular basis I have to unlock 1P in Safari although the app is unlocked and I have previously unlocked it in the Browser. I never had to unlock it in the Browser in the past and now I have to do it repeatedly.

\n\n
\n\n

1Password Version: 8.10.26
\nExtension Version: 2.20.0
\nOS Version: 14.3.1
\nBrowser: Safari

"},"Conversation:conversation:86108":{"__typename":"Conversation","id":"conversation:86108","solved":false,"topic":{"__ref":"ForumTopicMessage:message:86108"},"lastPostingActivityTime":"2024-02-22T09:54:37.000-08:00","lastPostTime":"2024-02-22T09:54:37.000-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:86108":{"__typename":"ModerationData","id":"moderation_data:86108","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:86108_1":{"__typename":"Revision","id":"revision:86108_1","lastEditTime":"2024-02-14T09:02:04.000-08:00"},"ForumReplyMessage:message:86110":{"__typename":"ForumReplyMessage","id":"message:86110","conversation":{"__ref":"Conversation:conversation:86108"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:86108/message:86110","revisionNum":1,"uid":86110,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password Safari Browser Extension is Locked","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:86110"},"parent":{"__ref":"ForumTopicMessage:message:86108"},"body":"

Hey mdvzo,

\n\n

I'm sorry for the trouble you are having with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

\n\n

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

\n\n\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

","body@stringLength":"1155","rawBody":"

Hey ,

\n\n

I'm sorry for the trouble you are having with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

\n\n

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

\n\n\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-15T03:00:27.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:86110_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1752756449823":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756449823","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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