1Password Safari Extension breaks date selection on Google Flights

PLEASE PLEASE fix this issue. I have disabled the extension in Safari now because I use Google Flight daily and need the date picker so the Calendar will open and I don't have to move forward and backward one day at a time.

@evangrote Thanks! I've found your ticket and will reply there.

@Joy_1P The support ID is [#CVB-36745-819]

@Joy_1P I just sent the email containing the console logs and diagnostic report.

FYI, the console logs were entirely sending/receiving " message to native core" logs, no matter how much I attempted to use the date picker on Google flights.

I'm still waiting on a support ID number.

@evangrote Could you reproduce the issue and then send over the following so we can take a closer look at what may be going on?

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/666440#Comment_666440
* Your forum username: evangrote

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

@Joy_1P
* Device: M1 Pro MacBook Pro
* MacOS: 13.0.1 (22A400)
* Safari: 16.1 (18614.2.9.1.12)
* 1Password: 8.9.8 (80908009)
* 1Password for Safari: 2.4.1

@evangrote I'm curious, what versions of MacOS and Safari do you have? What versions of the 1Password extension and 1Password app do you have installed?

Hi steph_giles , thanks for the response.

I have no issues disabling and re-enabling the extension in safari and I've never encountered that error message, so I don't think that is the issue I am facing.

I did fully close safari, 1Password, and restarted my Mac as you requested and I am still seeing the issue.

When I disable all of my Safari extensions, the issue goes away, but when I re-enable the 1Password for Safari extension the issue returns.

Hey @evangrote,

We have spent some time investigating this as we were having a hard time trying to reproduce the issue at first and here is what we discovered:

• We were first able to reproduce the issue with the 1Password browser extension disabled.
• We enabled the browser extension again and this messaged appeared: “Safari detected an app or service interfering with clicking. To protect your privacy and security, this extension was not turned on. After quitting the app or service, you can try to turn on this extension again.”
  • This message relates to a known issue in Safari. Here is a support article talking about the above message -> If you can’t turn on extensions in Safari - Apple Support
• After that, we were also now able to reproduce the behaviour you were experiencing with the browser extension enabled.
• We followed the troubleshooting steps in the Apple guide and restarted Safari and 1Password. Once we did this, everything worked as expected in the website.

Based on the above we don’t think the issue is caused by 1Password in your browser we believe it may be that Safari is having a hard time with Google Flights implementation of a date picker. Could you try the below and see if it improves things for you:

1. Follow the recommendations in this support article -> If you can’t turn on extensions in Safari - Apple Support
2. Fully close Safari, the 1Password app, and restart your computer.

Let us know how you get on!

I am also seeing this issue in Safari. Worth noting that the issue is not occurring for me in Google Chrome.