Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password, Safari on IOS, & JumpCloud

I have a strange behavior that has been going on for some time now and I am not quite sure what to make of it or how to troubleshoot any further. My company uses JumpCloud as our IDP/SSO provider so...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @calicyclist! 👋

I'm sorry that you're having trouble filling your passwords on your iPhone. Judging by the screenshots that you sent in it's possible that you have both Keychain and 1Password turned on for AutoFill and those initial incorrect suggestions are coming from duplicate entries in Keychain rather than 1Password. You can check to see if Keychain is enabled by following these steps:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords and Passkeys.
  4. Select 1Password.
  5. Deselect any other password manager including Keychain.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

Let me know if that doesn't work. 🙂

-Dave