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Anonymous's avatar
Anonymous
3 years ago

1Password, Safari on IOS, & JumpCloud

I have a strange behavior that has been going on for some time now and I am not quite sure what to make of it or how to troubleshoot any further. My company uses JumpCloud as our IDP/SSO provider so...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@calicyclist

Thank you for the reply. I've tried to reproduce the issue with four different Login items on jumpcloud.com but I'm unable to do so. I gave each of the four items distinct titles (JumpCloud1, JumpCloud2, JumpCloud3, and JumpCloud4), distinct usernames (Test1@fake.com, Test2@fake.com, Test3@fake.com, and Test4@fake.com), and distinct passwords (1, 12, 123, 1234).

This allowed me to be sure of exactly which item I was tapping in the AutoFill prompt and which password was being filled in since I could see the number of digits in the filled password on the page. Each time that I tapped one of the items the correct password was filled.

If you're willing to troubleshoot a little further:

  1. Do each of your Login items for jumpcloud.com use different email addresses?
  2. If you create a new Login item in 1Password for jumpcloud.com for one of your accounts, and archive the old Login item, then does the new Login item fill correctly?

-Dave