Forum Discussion

Former Member's avatar
Former Member
4 years ago

1password safari sometimes just hangs

Any clue why this happens? 1password just flat out refuses to open half the time: https://cln.sh/FpEwLR 1Password Version: 8.5.0 Extension Version: 2.2.3 OS Version: 12.2
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @LordOfTheFiles:

That definitely isn't the experience we want you to have when using 1Password. I'd like to ask you to collect a console log from 1Password for Safari, so we can take a closer look at what could be going on. Follow the steps here: Save a console log for 1Password in your browser

After saving your console log, attach it to an email addressed to support+forum@1password.com. Include a link to this thread: https://1password.community/discussion/126959/1password-safari-sometimes-just-hangs#latest and your username: LordOfTheFiles. After sending your message, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your conversation here with your email conversation. Thanks!

Jack