1Password TeamHi @Greg1634z3:
As DenalB mentioned (thanks for the assist! 😎), it's very possible that you may have ran into an issue we had for a day or two last fall where all downloads of 1Password 8 led to the nightly build, not the stable release. I can definitely understand how annoying this is, and I'd be happy to help you get sorted out again.
First, use my.1Password.com to confirm that all of the items in your 1Password app on your computer are available in your 1Password account. Next, follow the steps provided here to remove the 1Password app, as well as all the 1Password data on your computer: How to uninstall 1Password
After you've uninstalled 1Password and removed the 1Password data as well, reinstall 1Password 8 for Windows from our downloads page: https://1password.com/downloads/windows/
This will put you back on the stable release channel, and should no longer be offered nightly builds. Additionally, we do indeed offer email support, and we can be reached at support@1password.com. As we're unable to discuss account-specific details in public here, if you do ever run into any trouble pertaining to billing or similar, emailing us would be our best bet.
Let me know how you get on that, or if you run into any trouble along the way.
Jack
1password Set To Production Channel Getting Nightly
\n\nGET THIS FIXED NOOOOOOW!!!! Seriously. This is just ridiculous! I thought it was a failed update that was stuck but was shocked to see me getting nightly updates!!!!. More like HOURLY updates. The settings say I am on the production channel but the about panel clearly shows that I am getting nightly. This is the SECOND round of this per my support history.
\n\nSomeone, somewhere in your org has a real problem understanding what a software product is. The only people who should ever see or even get the chance to connect with a nightly is someone who opts into a tester/evaluator role. That's the only thing a nightly can be, regardless of your automated testing and continuous integration capabilities. If you think otherwise, this bug proves my point. Nightly should never see the light of day in a GA product, no matter how many days it takes to crank one out in the supply chain. Frequent code pushes don't ever automatically equate to good product.
\n\nThe number one implicit promise a software company makes to their customers is to deliver a stable, predictable experience. The other is never, ever, ever lose their data. You may think that feature velocity is key but in my full IT career around the world, I have seen more loss of business from not delivering the 1st two promises than the 3rd. There is also another implicit rule - don't ever, ever make your customers your testers unless they agree to it, no matter what current development schools of thought and practice are. You have to retain the sense of what is yours and what is theirs. They, your customers, are not here to be your testers your canary's unless they agree to it. I'm writing all of this because my spidey sense makes me think 1P has a problem in this area. A multi $1B market value can disappear very quickly and slightly unhappy customers who are sent bugs to evaluate make for a customer base that can be stolen.
\n\nFor now will start skipping the updates. I probably need to reinstall, but I hate having to revert. Please advise best course. I don't want to stick with a version that is a nightly and then stop updating. I hope a fully tested point release is just around the corner so I can sync up. I'm not sure I see 1P in my personal future or in the two entities I lead or in my consulting recommendations.
\n\n
\n
1Password Version: 80600015, on NIGHTLY channel
\nExtension Version: Down/Broken
\nOS Version: 21H2
\nReferrer: forum-search:1password set to production getting nightly
1password Set To Production Channel Getting Nightly
\n\nGET THIS FIXED NOOOOOOW!!!! Seriously. This is just ridiculous! I thought it was a failed update that was stuck but was shocked to see me getting nightly updates!!!!. More like HOURLY updates. The settings say I am on the production channel but the about panel clearly shows that I am getting nightly. This is the SECOND round of this per my support history.
\n\nSomeone, somewhere in your org has a real problem understanding what a software product is. The only people who should ever see or even get the chance to connect with a nightly is someone who opts into a tester/evaluator role. That's the only thing a nightly can be, regardless of your automated testing and continuous integration capabilities. If you think otherwise, this bug proves my point. Nightly should never see the light of day in a GA product, no matter how many days it takes to crank one out in the supply chain. Frequent code pushes don't ever automatically equate to good product.
\n\nThe number one implicit promise a software company makes to their customers is to deliver a stable, predictable experience. The other is never, ever, ever lose their data. You may think that feature velocity is key but in my full IT career around the world, I have seen more loss of business from not delivering the 1st two promises than the 3rd. There is also another implicit rule - don't ever, ever make your customers your testers unless they agree to it, no matter what current development schools of thought and practice are. You have to retain the sense of what is yours and what is theirs. They, your customers, are not here to be your testers your canary's unless they agree to it. I'm writing all of this because my spidey sense makes me think 1P has a problem in this area. A multi $1B market value can disappear very quickly and slightly unhappy customers who are sent bugs to evaluate make for a customer base that can be stolen.
\n\nFor now will start skipping the updates. I probably need to reinstall, but I hate having to revert. Please advise best course. I don't want to stick with a version that is a nightly and then stop updating. I hope a fully tested point release is just around the corner so I can sync up. I'm not sure I see 1P in my personal future or in the two entities I lead or in my consulting recommendations.
\n\n
\n
1Password Version: 80600015, on NIGHTLY channel
\nExtension Version: Down/Broken
\nOS Version: 21H2
\nReferrer: forum-search:https://1password.community/search?Search=1password%20set%20to%20production%20getting%20nightly
Hi @Greg1634z3:
\n\nAs DenalB mentioned (thanks for the assist! 😎), it's very possible that you may have ran into an issue we had for a day or two last fall where all downloads of 1Password 8 led to the nightly build, not the stable release. I can definitely understand how annoying this is, and I'd be happy to help you get sorted out again.
\n\nFirst, use my.1Password.com to confirm that all of the items in your 1Password app on your computer are available in your 1Password account. Next, follow the steps provided here to remove the 1Password app, as well as all the 1Password data on your computer: How to uninstall 1Password
\n\nAfter you've uninstalled 1Password and removed the 1Password data as well, reinstall 1Password 8 for Windows from our downloads page: https://1password.com/downloads/windows/
\n\nThis will put you back on the stable release channel, and should no longer be offered nightly builds. Additionally, we do indeed offer email support, and we can be reached at support@1password.com. As we're unable to discuss account-specific details in public here, if you do ever run into any trouble pertaining to billing or similar, emailing us would be our best bet.
Let me know how you get on that, or if you run into any trouble along the way.
\n\nJack
","body@stringLength":"1777","rawBody":"Hi @Greg1634z3:
\n\nAs
First, use my.1Password.com to confirm that all of the items in your 1Password app on your computer are available in your 1Password account. Next, follow the steps provided here to remove the 1Password app, as well as all the 1Password data on your computer: How to uninstall 1Password
\n\nAfter you've uninstalled 1Password and removed the 1Password data as well, reinstall 1Password 8 for Windows from our downloads page: https://1password.com/downloads/windows/
\n\nThis will put you back on the stable release channel, and should no longer be offered nightly builds. Additionally, we do indeed offer email support, and we can be reached at support@1password.com. As we're unable to discuss account-specific details in public here, if you do ever run into any trouble pertaining to billing or similar, emailing us would be our best bet.
Let me know how you get on that, or if you run into any trouble along the way.
\n\nJack
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