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Forum Discussion
Former Member
3 years ago1PASSWORD started crashing immediately upon updating to new version today.
This is super annoying.
1PASSWORD for Windows started crashing immediately upon updating to new version today. I receive the following pop-up window constantly, and when I close it, the 1PASSWORD ...
ag_mike_d
1Password Team
3 years agoHello @DBVD,
I'm sorry to hear of the troubles you've been encountering with 1Password 8 crashing.
If you are at all able to open 1Password, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Otherwise, could follow these instructions to send a copy of the 1Password logs:
1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
2. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
Can you then, please attach the diagnostics report or logs to an email message addressed to support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/135778/1password-started-crashing-immediately-upon-updating-to-new-version-today
* Your forum username: DBVD
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!