1Password stealing focus and support email issues

Hey chthonictribulation

I see you're having trouble sending messages. In my experience (personally affected), this is not the forum or our receiving software. I'd invite you to search Google for Apple iCloud silently filtering emails. You should have multiple hits. This filtering can include zip files in my experience and as documented by others in the hits you'll likely receive.

As I alluded to above, in years past, before I became an employee, I, too, had trouble sending in diagnostic reports. The team could send outbound emails to me with no problem. I would offer to look for the thread, but it's likely lost to time and would not further your situation.

Back then, I was never able to include my report. Once I removed my report, I could converse with the team. Your mileage may vary here. I ended up using a free email like Google to send the report. Proton is another widely used email by our user base.

Sometime as the years passed, the situation resolved itself. I don't recall taking any specific action. It just spontaneously changed. I can now freely send diagnostics as needed. The trouble was so pronounced at that time that I instantly recalled it when Dave asked me for my input.

Another thought is to try sending the email to support@1password.com and leave off the +forum section. I know this is not much help. From everything I've seen, this is an Apple thing and is not related to 1Password. That said, we may never know if it arrives even dropping the +forum portion. For the biggest improvement and to get your report to us I would consider going with another provider just as I did. In time, your situation may also improve, just as mine did.

I'm sorry you've found yourself affected by this. By all accounts, this may be related to iCloud email.

If you try another program I recommend first trying to submit using the support+forum@1password.com first.