1Password Support - WHY DID YOU CLOSE MY SUPPORT REQUEST WITHOUT EVEN ASKING ME !?!?!?

Good job "Ben" - EXACTLY what I feared just happened. I FINALLY received a response to my old request for support and it only addressed the original problem on my iMac. The agent wasn't even aware of the now much more important iOS problem. So GOOD JOB closing my ticket and blowing me off "Ben" !!! GOD I HATE 1PASSWORD !! Any potential new user who could chose something else would be CRAZY to chose this crappy software from a company whose support response - IF YOU CAN GET ONE AT ALL - is essentially, "Sorry we bulldozed you into this "upgrade" to software that doesn't work which has caused you to lose access to your data. We're a little busy right now so YOUR SCREWED !!"