1Password Support - WHY DID YOU CLOSE MY SUPPORT REQUEST WITHOUT EVEN ASKING ME !?!?!?

Hi vellum. Thanks for the response. As I mentioned in the post that "Ben" decided to simply close, I've already tried that and it didn't help. I've had an old version of 1P working on all my devices for years. A lot of the original functionality doesn't work anymore because, in an effort to manipulate their customers into having to accept their subscription system, they stopped providing support even when that version was still current (though on it's last legs). I finally needed to upgrade my desktops which are now all "Apple Silicon" so I'm forced to upgrade to their latest version. I contacted them and told them based on previous bad experiences with 1P, my girlfriend and I are terrified to have to "upgrade". Of course they promised there would be no problems and if there were they'd "be right there there to fix them". Just as expected, everything went to hell with the upgrade on all those devices that at least worked fine as data vaults before. I suspect the reason I'm having this problem when other aren't its because the the part of their software that handles the upgrade process is poorly written. I had nothing but problems from the first second on all my devices. The things stated in their instructions didn't happen or didn't work. Of course, as soon as that happens they are NO WHERE to be found. They're all OVER you to sell you their garbage but can't be bothered with you when it doesn't work. This used to be pretty good family owned company. Now Dave's sold out and delegated operating the company to idiots. Anyway, sorry for the rant and thanks for trying to help !