1Password Support - WHY DID YOU CLOSE MY SUPPORT REQUEST WITHOUT EVEN ASKING ME !?!?!?

I hear you. I'm over here taking a break from dealing with tech support about another app (not 1password).

Tech support can be so frustrating.
There's often some problem with tech. So I laugh when people say there won't be a problem.
And the attentiveness of support does tend to dip over time, or ownership change.

With that other app (not 1password), timing is part of the slowdown with tech support. I know they're jammed with support requests right now.

Timing is a problem here at the moment, too.
Something happened with the Chrome browser.
and
Spring is here, so Apple came out with a lot of new devices and their operating systems require the latest 1password (that subscription).
So there's a lot of new people and people moving vaultss. A lot of requests to tech support.

And I hear you on that change to subscription.
So many apps advertised forever, and at some point stopped updating.
With operating systems changing & updating so often, apps have to update continuously to keep up. And coding updates is a cost.
I want those updates, so it's a subscription.

On migration tools, I had some bad experiences years ago. (Not with 1password, I didn't try it).
I did the 1password migration manually. It took a long while.

I hope tech support can help you with the migration.

On the phone, I wish that basic reset suggestion had worked.
Since it didn't, consider either
- Send a new question on your same email support ticket. (If that's possible.)
or
- Start a different email support request for ios. (Probably best since it ios.)
Do one, not both.

Hope 1password is working for you soon.